4.6 Polycom registration problem

[Wyland, Tony]

I'm thinking I am missing something stupid here but didn't figure it out quite yet. I have been unsuccessful at getting a Polycom 335 to register with a 4.6 test server. Attached is an interesting snippet from sipregistrar.log that sounds like some kind of database lookup problem perhaps. This is the phone attempting to register with line 1 extension 1910. The user was created and assigned to the phone with virtually no modification from the defaults. The phone device was created by the auto-provision service. In fact the phone registers just fine before having a line assigned to it. Here is what was done to get to this point:


* Install new 4.6 server from the ISO followed by a yum update

* Created a new test domain and made this server the 1st server. DNS entries were created for the test domain and the DNS Advisor reports all is well.

* Added all of the Telephony Services, Instant Messaging, and Phone Auto-Provisioning services

* Boot up a Polycom 335 with a cleared config in the test domain. It found the server, was auto-provisioned, and was registered.

* Changed voicemail dial plan to 4 digits and extension 1900

* Created a user 1910 with password and PIN

* Assigned user 1910 to line 1 on the polycom device and did a Send Profile

* Phone reboots, comes up with 1910 on the display for Line 1 but is not able to register

* Changed LOG level for SipRegistrar to INFO level and obtain the attached snippet during a phone reboot.

* Blew away the server and tried a 2nd round just in case .... Same results.

Thoughts?

Tony Wyland
Messiah College
***@messiah.edu<mailto:***@messiah.edu>

[Tony Graziano]

Are you running above 3.2.7 firmware on the phone?
--
~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: [phone]
sip: ***@voice.myitdepartment.net
Fax: [phone]
~~~~~~~~~~~~~~~~~~
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http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~

Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab
2013!

I’m thinking I am missing something stupid here but didn’t figure it out
quite yet. I have been unsuccessful at getting a Polycom 335 to register
with a 4.6 test server. Attached is an interesting snippet from
sipregistrar.log that sounds like some kind of database lookup problem
perhaps. This is the phone attempting to register with line 1 extension
1910. The user was created and assigned to the phone with virtually no
modification from the defaults. The phone device was created by the
auto-provision service. In fact the phone registers just fine before
****
** **
**· **Install new 4.6 server from the ISO followed by a yum update
****
**· **Created a new test domain and made this server the 1stserver. DNS entries were created for the test domain and the DNS Advisor
reports all is well.****
**· **Added all of the Telephony Services, Instant Messaging, and
Phone Auto-Provisioning services ****
**· **Boot up a Polycom 335 with a cleared config in the test
domain. It found the server, was auto-provisioned, and was registered.***
*
**· **Changed voicemail dial plan to 4 digits and extension 1900**
**
**· **Created a user 1910 with password and PIN****
**· **Assigned user 1910 to line 1 on the polycom device and did
a Send Profile****
**· **Phone reboots, comes up with 1910 on the display for Line 1
but is not able to register****
**· **Changed LOG level for SipRegistrar to INFO level and obtain
the attached snippet during a phone reboot.****
**· **Blew away the server and tried a 2nd round just in case ….
Same results.****
** **
Thoughts?****
** **
Tony Wyland****
Messiah College****
** **
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/

[Douglas Hubler]

Log shows

"2012-09-04T20:53:44.422175Z":261:AUTH:ERR:sipxt.vt.messiah.edu:SipRegistrarServer:7f78e2522700:SipRegistrar:"Unable
to get credentials for '***@vt.messiah.edu', realm='vt.messiah.edu',
user='1910/0004f21b526d'"

Questions:
============
1.) Did you run
yum update
after installing ISO to update all rpms, sipx and otherwise?

2.) Does sending server profiles "fix" issue?
System/Servers/{select server} , Press "Send Profiles" button

3.) Can you send along sipxconfig.log?

I’m thinking I am missing something stupid here but didn’t figure it out
quite yet. I have been unsuccessful at getting a Polycom 335 to register
with a 4.6 test server. Attached is an interesting snippet from
sipregistrar.log that sounds like some kind of database lookup problem
perhaps. This is the phone attempting to register with line 1 extension
1910. The user was created and assigned to the phone with virtually no
modification from the defaults. The phone device was created by the
auto-provision service. In fact the phone registers just fine before having
· Install new 4.6 server from the ISO followed by a yum update
· Created a new test domain and made this server the 1st server.
DNS entries were created for the test domain and the DNS Advisor reports all
is well.
· Added all of the Telephony Services, Instant Messaging, and Phone
Auto-Provisioning services
· Boot up a Polycom 335 with a cleared config in the test domain.
It found the server, was auto-provisioned, and was registered.
· Changed voicemail dial plan to 4 digits and extension 1900
· Created a user 1910 with password and PIN
· Assigned user 1910 to line 1 on the polycom device and did a Send
Profile
· Phone reboots, comes up with 1910 on the display for Line 1 but is
not able to register
· Changed LOG level for SipRegistrar to INFO level and obtain the
attached snippet during a phone reboot.
· Blew away the server and tried a 2nd round just in case …. Same
results.
Thoughts?
Tony Wyland
Messiah College
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/

[Wyland, Tony]

Ah -- the Send Profiles to the server seems to have fixed things up. I saw that part of the process in the job status screen was to regenerate IMDB. I can also create other new users and things work as expected now.

I did do a yum update prior to configuring but not prior to the initial setup script. The GUI shows the following version info: 4.6.0. 2012-09-03EDT17:09:20.

Attached is the sipxconfig.log you requested in case it provides insight on what may have gone wrong.

While I'm here - we are using Polycom firmware 3.2.6.314. Is it suggested that we should move up to 3.2.7?

Tony Wyland
Messiah College
***@messiah.edu

-----Original Message-----
From: sipx-users-***@list.sipfoundry.org [mailto:sipx-users-***@list.sipfoundry.org] On Behalf Of Douglas Hubler
Sent: Wednesday, September 05, 2012 1:24 PM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] 4.6 Polycom registration problem

Log shows

"2012-09-04T20:53:44.422175Z":261:AUTH:ERR:sipxt.vt.messiah.edu:SipRegistrarServer:7f78e2522700:SipRegistrar:"Unable
to get credentials for '***@vt.messiah.edu', realm='vt.messiah.edu',
user='1910/0004f21b526d'"

Questions:
============
1.) Did you run
yum update
after installing ISO to update all rpms, sipx and otherwise?

2.) Does sending server profiles "fix" issue?
System/Servers/{select server} , Press "Send Profiles" button

3.) Can you send along sipxconfig.log?

Post by Wyland, Tony
I'm thinking I am missing something stupid here but didn't figure it out
quite yet. I have been unsuccessful at getting a Polycom 335 to register
with a 4.6 test server. Attached is an interesting snippet from
sipregistrar.log that sounds like some kind of database lookup problem
perhaps. This is the phone attempting to register with line 1 extension
1910. The user was created and assigned to the phone with virtually no
modification from the defaults. The phone device was created by the
auto-provision service. In fact the phone registers just fine before having
* Install new 4.6 server from the ISO followed by a yum update
* Created a new test domain and made this server the 1st server.
DNS entries were created for the test domain and the DNS Advisor reports all
is well.
* Added all of the Telephony Services, Instant Messaging, and Phone
Auto-Provisioning services
* Boot up a Polycom 335 with a cleared config in the test domain.
It found the server, was auto-provisioned, and was registered.
* Changed voicemail dial plan to 4 digits and extension 1900
* Created a user 1910 with password and PIN
* Assigned user 1910 to line 1 on the polycom device and did a Send Profile
* Phone reboots, comes up with 1910 on the display for Line 1 but is
not able to register
* Changed LOG level for SipRegistrar to INFO level and obtain the
attached snippet during a phone reboot.
* Blew away the server and tried a 2nd round just in case .... Same results.
Thoughts?
Tony Wyland
Messiah College
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/

[Wyland, Tony]

Knew I had to be stupid at some point - I missed attaching the sipxconfig file -- here it is now.

-----Original Message-----
From: sipx-users-***@list.sipfoundry.org [mailto:sipx-users-***@list.sipfoundry.org] On Behalf Of Wyland, Tony
Sent: Wednesday, September 05, 2012 1:45 PM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] 4.6 Polycom registration problem

Ah -- the Send Profiles to the server seems to have fixed things up. I saw that part of the process in the job status screen was to regenerate IMDB. I can also create other new users and things work as expected now.

I did do a yum update prior to configuring but not prior to the initial setup script. The GUI shows the following version info: 4.6.0. 2012-09-03EDT17:09:20.

Attached is the sipxconfig.log you requested in case it provides insight on what may have gone wrong.

While I'm here - we are using Polycom firmware 3.2.6.314. Is it suggested that we should move up to 3.2.7?

Tony Wyland
Messiah College
***@messiah.edu

-----Original Message-----
From: sipx-users-***@list.sipfoundry.org [mailto:sipx-users-***@list.sipfoundry.org] On Behalf Of Douglas Hubler
Sent: Wednesday, September 05, 2012 1:24 PM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] 4.6 Polycom registration problem

Log shows

"2012-09-04T20:53:44.422175Z":261:AUTH:ERR:sipxt.vt.messiah.edu:SipRegistrarServer:7f78e2522700:SipRegistrar:"Unable
to get credentials for '***@vt.messiah.edu', realm='vt.messiah.edu',
user='1910/0004f21b526d'"

Questions:
============
1.) Did you run
yum update
after installing ISO to update all rpms, sipx and otherwise?

2.) Does sending server profiles "fix" issue?
System/Servers/{select server} , Press "Send Profiles" button

3.) Can you send along sipxconfig.log?

Post by Wyland, Tony
I'm thinking I am missing something stupid here but didn't figure it out
quite yet. I have been unsuccessful at getting a Polycom 335 to register
with a 4.6 test server. Attached is an interesting snippet from
sipregistrar.log that sounds like some kind of database lookup problem
perhaps. This is the phone attempting to register with line 1 extension
1910. The user was created and assigned to the phone with virtually no
modification from the defaults. The phone device was created by the
auto-provision service. In fact the phone registers just fine before having
* Install new 4.6 server from the ISO followed by a yum update
* Created a new test domain and made this server the 1st server.
DNS entries were created for the test domain and the DNS Advisor reports all
is well.
* Added all of the Telephony Services, Instant Messaging, and Phone
Auto-Provisioning services
* Boot up a Polycom 335 with a cleared config in the test domain.
It found the server, was auto-provisioned, and was registered.
* Changed voicemail dial plan to 4 digits and extension 1900
* Created a user 1910 with password and PIN
* Assigned user 1910 to line 1 on the polycom device and did a Send Profile
* Phone reboots, comes up with 1910 on the display for Line 1 but is
not able to register
* Changed LOG level for SipRegistrar to INFO level and obtain the
attached snippet during a phone reboot.
* Blew away the server and tried a 2nd round just in case .... Same results.
Thoughts?
Tony Wyland
Messiah College
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/

_______________________________________________
sipx-users mailing list
sipx-***@list.sipfoundry.org
List Archive: http://list.sipfoundry.org/archive/sipx-users/

[Tony Graziano]

No reason that I know of to move up. New phones being shipped come with
firmware 3.3 or later and there is a manula downgrade procedure. You can
still register the phones, etc., but they boot up with an error message on
the screen of the phone (at least the ones I had seen) and thought perhaps
it was manifesting itself differently for you whereas the issue was server
send profile needs to be automated somehow (I think) or put a readme/big
fat sticky on something. It is also possible this was fixed in a later
release, but I haven't tested it from a fresh install in a couple of weeks.

Post by Wyland, Tony
Ah -- the Send Profiles to the server seems to have fixed things up. I
saw that part of the process in the job status screen was to regenerate
IMDB. I can also create other new users and things work as expected now.
I did do a yum update prior to configuring but not prior to the initial
setup script. The GUI shows the following version info: 4.6.0.
2012-09-03EDT17:09:20.
Attached is the sipxconfig.log you requested in case it provides insight
on what may have gone wrong.
While I'm here - we are using Polycom firmware 3.2.6.314. Is it suggested
that we should move up to 3.2.7?
Tony Wyland
Messiah College
-----Original Message-----
Sent: Wednesday, September 05, 2012 1:24 PM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] 4.6 Polycom registration problem
Log shows
SipRegistrarServer:7f78e2522700:SipRegistrar:"Unable
user='1910/0004f21b526d'"
============
1.) Did you run
yum update
after installing ISO to update all rpms, sipx and otherwise?
2.) Does sending server profiles "fix" issue?
System/Servers/{select server} , Press "Send Profiles" button
3.) Can you send along sipxconfig.log?

Post by Wyland, Tony
I'm thinking I am missing something stupid here but didn't figure it out
quite yet. I have been unsuccessful at getting a Polycom 335 to register
with a 4.6 test server. Attached is an interesting snippet from
sipregistrar.log that sounds like some kind of database lookup problem
perhaps. This is the phone attempting to register with line 1 extension
1910. The user was created and assigned to the phone with virtually no
modification from the defaults. The phone device was created by the
auto-provision service. In fact the phone registers just fine before

having

Post by Wyland, Tony
* Install new 4.6 server from the ISO followed by a yum update
* Created a new test domain and made this server the 1st server.
DNS entries were created for the test domain and the DNS Advisor reports

all

Post by Wyland, Tony
is well.
* Added all of the Telephony Services, Instant Messaging, and

Phone

Post by Wyland, Tony
Auto-Provisioning services
* Boot up a Polycom 335 with a cleared config in the test domain.
It found the server, was auto-provisioned, and was registered.
* Changed voicemail dial plan to 4 digits and extension 1900
* Created a user 1910 with password and PIN
* Assigned user 1910 to line 1 on the polycom device and did a

Send

Post by Wyland, Tony
Profile
* Phone reboots, comes up with 1910 on the display for Line 1

but is

Post by Wyland, Tony
not able to register
* Changed LOG level for SipRegistrar to INFO level and obtain the
attached snippet during a phone reboot.
* Blew away the server and tried a 2nd round just in case ....

Same

Post by Wyland, Tony
results.
Thoughts?
Tony Wyland
Messiah College
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/

_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/

--
~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: [phone]
sip: ***@voice.myitdepartment.net
Fax: [phone]
~~~~~~~~~~~~~~~~~~
Linked-In Profile:
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~

Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab
2013!
<http://sipxcolab2013.eventbrite.com/?discount=tony2013>