Discussion:
4.6 voicemail hangup when press *
Todd Hodgen
2012-10-04 17:16:32 UTC
Permalink
I was trying to get to my voicemail from another phone to test something and
when I pressed *, rather than allowing me to enter my alternative extension
and password it hung up on me. Using Polycom 550 and vvx500 same results.



I'd like to confirm if others see the same thing on 4.6?



What I was testing was voicemails being very low volume on one phone. On
vvx500 volume is good, on Polycom 550 volume is low. I'll dig into that
further.



If someone can confirm the pressing of * when entering voicemail, I'd
appreciate it.
George Niculae
2012-10-04 18:05:57 UTC
Permalink
Post by Todd Hodgen
I was trying to get to my voicemail from another phone to test something and
when I pressed *, rather than allowing me to enter my alternative extension
and password it hung up on me. Using Polycom 550 and vvx500 same results.
I’d like to confirm if others see the same thing on 4.6?
What I was testing was voicemails being very low volume on one phone. On
vvx500 volume is good, on Polycom 550 volume is low. I’ll dig into that
further.
Can you please elaborate, is that MWI related?
Post by Todd Hodgen
If someone can confirm the pressing of * when entering voicemail, I’d
appreciate it.
I am prompted with "enter your extension" (didn't tested with lat rev
but I will), can you attach sipxivr.log file?

George
Todd Hodgen
2012-10-04 19:01:48 UTC
Permalink
Hi George, thanks for the comments. Not related to MWI.

Scenario - from extension 701 - dialed 8750 to go directly to ext 750
voicemail.
Voicemail answered prompting for password. I press * and call drops.
Relevant logs are below - full log attached.

Maybe I have to enter "*" as an option in the personal directory? I don't
believe this was the behavior in prior releases, or I have a configuration
issue to work through. Fresh install with yum update yesterday. 4.6.0.
2012-10-02EDT17:10:59 ip-10-72-43-110.ec2.internal

"2012-10-04T17:09:58.060000Z":234:sipXivr:INFO:rage.ragesip.com:Thread-50:00
000000:sipxivr:"SipXivr::run Accepting call-id
400a9852-4ed27483-***@192.168.5.106 from ***@ragesip.com to
***@vm.rage.ragesip.com"
"2012-10-04T17:09:58.061000Z":235:sipXivr:INFO:rage.ragesip.com:Thread-50:00
000000:sipxivr:"SipXivr::run Bridging the call"
"2012-10-04T17:09:58.086000Z":236:sipXivr:INFO:rage.ragesip.com:Thread-51:00
000000:sipxivr:"SipXivr::run Accepting call-id
2a8ff9b0-88e9-1230-968d-00238bbdf098 from ***@192.168.5.252 to
***@vm.rage.ragesip.com"
"2012-10-04T17:09:59.118000Z":237:sipXivr:INFO:rage.ragesip.com:Thread-51:00
000000:sipxivr:"Starting voicemail for mailbox \"750\" action=\"deposit"
"2012-10-04T17:09:59.119000Z":238:sipXivr:INFO:rage.ragesip.com:Thread-51:00
000000:sipxivr:"Mailbox ***@6ce7ce4c Deposit
Voicemail from \"Jason Hodgen\" <sip:***@192.168.5.252>"
"2012-10-04T17:10:03.820000Z":239:sipXivr:INFO:rage.ragesip.com:Thread-51:00
000000:sipxivr:"Collect::start 1 100/0/0 mask 1234567890ABCD#*i"
"2012-10-04T17:10:03.821000Z":240:sipXivr:INFO:rage.ragesip.com:Thread-51:00
000000:sipxivr:"depositVoicemail Collected digits=#"
"2012-10-04T17:10:05.719000Z":241:sipXivr:INFO:rage.ragesip.com:Thread-51:00
000000:sipxivr:"FSESI::invoke throw DisconnectException"
"2012-10-04T17:10:06.720000Z":242:sipXivr:INFO:rage.ragesip.com:Thread-51:00
000000:sipxivr:"Ending voicemail"
"2012-10-04T17:10:12.393000Z":243:sipXivr:INFO:rage.ragesip.com:Thread-52:00
000000:sipxivr:"SipXivr::run Accepting call-id
90650762-de2c0b93-***@192.168.5.106 from ***@ragesip.com to
***@vm.rage.ragesip.com"
"2012-10-04T17:10:12.393000Z":244:sipXivr:INFO:rage.ragesip.com:Thread-52:00
000000:sipxivr:"SipXivr::run Bridging the call"
"2012-10-04T17:10:12.418000Z":245:sipXivr:INFO:rage.ragesip.com:Thread-53:00
000000:sipxivr:"SipXivr::run Accepting call-id
331b0449-88e9-1230-968d-00238bbdf098 from ***@192.168.5.252 to
***@vm.rage.ragesip.com"
"2012-10-04T17:10:13.459000Z":246:sipXivr:INFO:rage.ragesip.com:Thread-53:00
000000:sipxivr:"Starting voicemail for mailbox \"750\" action=\"deposit"
"2012-10-04T17:10:13.460000Z":247:sipXivr:INFO:rage.ragesip.com:Thread-53:00
000000:sipxivr:"Mailbox ***@52287b58 Deposit
Voicemail from \"Jason Hodgen\" <sip:***@192.168.5.252>"
"2012-10-04T17:10:15.921000Z":248:sipXivr:INFO:rage.ragesip.com:Thread-53:00
000000:sipxivr:"Collect::start 1 100/0/0 mask 1234567890ABCD#*i"
"2012-10-04T17:10:15.922000Z":249:sipXivr:INFO:rage.ragesip.com:Thread-53:00
000000:sipxivr:"depositVoicemail Collected digits=*"
"2012-10-04T17:10:16.922000Z":250:sipXivr:ERR:rage.ragesip.com:Thread-53:000
00000:sipxivr:"SipXivr::run"
java.lang.NullPointerException
at
org.sipfoundry.voicemail.mailbox.AbstractMailboxManager.deleteTempMessage(Ab
stractMailboxManager.java:84)
at org.sipfoundry.voicemail.Deposit.runAction(Deposit.java:225)
at org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java:53)
at org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:42)
at org.sipfoundry.sipxivr.SipxIvrApp.run(SipxIvrApp.java:31)
at org.sipfoundry.sipxivr.SipXivr.runEslRequest(SipXivr.java:61)
at
org.sipfoundry.sipxivr.eslrequest.EslRequestScopeRunnable.run(EslRequestScop
eRunnable.java:24)
at java.lang.Thread.run(Thread.java:679)


-----Original Message-----
From: sipx-users-***@list.sipfoundry.org
[mailto:sipx-users-***@list.sipfoundry.org] On Behalf Of George Niculae
Sent: Thursday, October 04, 2012 11:06 AM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] 4.6 voicemail hangup when press *
Post by Todd Hodgen
I was trying to get to my voicemail from another phone to test
something and when I pressed *, rather than allowing me to enter my
alternative extension
Post by Todd Hodgen
and password it hung up on me. Using Polycom 550 and vvx500 same results.
I'd like to confirm if others see the same thing on 4.6?
What I was testing was voicemails being very low volume on one phone. On
vvx500 volume is good, on Polycom 550 volume is low. I'll dig into
that further.
Can you please elaborate, is that MWI related?
Post by Todd Hodgen
If someone can confirm the pressing of * when entering voicemail, I'd
appreciate it.
I am prompted with "enter your extension" (didn't tested with lat rev but I
will), can you attach sipxivr.log file?

George
George Niculae
2012-10-04 19:18:22 UTC
Permalink
Post by Todd Hodgen
Hi George, thanks for the comments. Not related to MWI.
Scenario - from extension 701 - dialed 8750 to go directly to ext 750
voicemail.
Voicemail answered prompting for password. I press * and call drops.
000000:sipxivr:"depositVoicemail Collected digits=*"
"2012-10-04T17:10:16.922000Z":250:sipXivr:ERR:rage.ragesip.com:Thread-53:000
00000:sipxivr:"SipXivr::run"
java.lang.NullPointerException
at
org.sipfoundry.voicemail.mailbox.AbstractMailboxManager.deleteTempMessage(Ab
stractMailboxManager.java:84)
at org.sipfoundry.voicemail.Deposit.runAction(Deposit.java:225)
at org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java:53)
at org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:42)
at org.sipfoundry.sipxivr.SipxIvrApp.run(SipxIvrApp.java:31)
at org.sipfoundry.sipxivr.SipXivr.runEslRequest(SipXivr.java:61)
at
org.sipfoundry.sipxivr.eslrequest.EslRequestScopeRunnable.run(EslRequestScop
eRunnable.java:24)
at java.lang.Thread.run(Thread.java:679)
Looks like the issue reported by Tony today. Let me reinstall a fresh
system and get back to you

George
Tony Graziano
2012-10-04 22:59:22 UTC
Permalink
<I am testing 32bit.>
Post by Todd Hodgen
Post by George Niculae
Post by Todd Hodgen
Hi George, thanks for the comments. Not related to MWI.
Scenario - from extension 701 - dialed 8750 to go directly to ext 750
voicemail.
Voicemail answered prompting for password. I press * and call drops.
000000:sipxivr:"depositVoicemail Collected digits=*"
Thread-53:000
Post by George Niculae
Post by Todd Hodgen
00000:sipxivr:"SipXivr::run"
java.lang.NullPointerException
at
org.sipfoundry.voicemail.mailbox.AbstractMailboxManager.deleteTempMessage(Ab
Post by George Niculae
Post by Todd Hodgen
stractMailboxManager.java:84)
at org.sipfoundry.voicemail.Deposit.runAction(Deposit.java:225)
at
org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java:53)
Post by George Niculae
Post by Todd Hodgen
at org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:42)
at org.sipfoundry.sipxivr.SipxIvrApp.run(SipxIvrApp.java:31)
at org.sipfoundry.sipxivr.SipXivr.runEslRequest(SipXivr.java:61)
at
org.sipfoundry.sipxivr.eslrequest.EslRequestScopeRunnable.run(EslRequestScop
Post by George Niculae
Post by Todd Hodgen
eRunnable.java:24)
at java.lang.Thread.run(Thread.java:679)
Looks like the issue reported by Tony today. Let me reinstall a fresh
system and get back to you
Hm, I cannot reproduce this problem, are you testing 32 or 64bit RPMs?
George
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George Niculae
2012-10-04 22:51:20 UTC
Permalink
Post by George Niculae
Post by Todd Hodgen
Hi George, thanks for the comments. Not related to MWI.
Scenario - from extension 701 - dialed 8750 to go directly to ext 750
voicemail.
Voicemail answered prompting for password. I press * and call drops.
000000:sipxivr:"depositVoicemail Collected digits=*"
"2012-10-04T17:10:16.922000Z":250:sipXivr:ERR:rage.ragesip.com:Thread-53:000
00000:sipxivr:"SipXivr::run"
java.lang.NullPointerException
at
org.sipfoundry.voicemail.mailbox.AbstractMailboxManager.deleteTempMessage(Ab
stractMailboxManager.java:84)
at org.sipfoundry.voicemail.Deposit.runAction(Deposit.java:225)
at org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java:53)
at org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:42)
at org.sipfoundry.sipxivr.SipxIvrApp.run(SipxIvrApp.java:31)
at org.sipfoundry.sipxivr.SipXivr.runEslRequest(SipXivr.java:61)
at
org.sipfoundry.sipxivr.eslrequest.EslRequestScopeRunnable.run(EslRequestScop
eRunnable.java:24)
at java.lang.Thread.run(Thread.java:679)
Looks like the issue reported by Tony today. Let me reinstall a fresh
system and get back to you
Hm, I cannot reproduce this problem, are you testing 32 or 64bit RPMs?

George
Todd Hodgen
2012-10-05 03:47:23 UTC
Permalink
64 bit RPM.

-----Original Message-----
From: sipx-users-***@list.sipfoundry.org
[mailto:sipx-users-***@list.sipfoundry.org] On Behalf Of George Niculae
Sent: Thursday, October 04, 2012 3:51 PM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] 4.6 voicemail hangup when press *
Post by George Niculae
Post by Todd Hodgen
Hi George, thanks for the comments. Not related to MWI.
Scenario - from extension 701 - dialed 8750 to go directly to ext 750
voicemail.
Voicemail answered prompting for password. I press * and call drops.
000000:sipxivr:"depositVoicemail Collected digits=*"
"2012-10-04T17:10:16.922000Z":250:sipXivr:ERR:rage.ragesip.com:Thread
-53:000
00000:sipxivr:"SipXivr::run"
java.lang.NullPointerException
at
org.sipfoundry.voicemail.mailbox.AbstractMailboxManager.deleteTempMes
sage(Ab
stractMailboxManager.java:84)
at org.sipfoundry.voicemail.Deposit.runAction(Deposit.java:225)
at
org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java:53)
Post by George Niculae
Post by Todd Hodgen
at org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:42)
at org.sipfoundry.sipxivr.SipxIvrApp.run(SipxIvrApp.java:31)
at org.sipfoundry.sipxivr.SipXivr.runEslRequest(SipXivr.java:61)
at
org.sipfoundry.sipxivr.eslrequest.EslRequestScopeRunnable.run(EslRequ
estScop
eRunnable.java:24)
at java.lang.Thread.run(Thread.java:679)
Looks like the issue reported by Tony today. Let me reinstall a fresh
system and get back to you
Hm, I cannot reproduce this problem, are you testing 32 or 64bit RPMs?

George
Kumaran
2012-10-05 05:29:02 UTC
Permalink
Post by Todd Hodgen
Post by George Niculae
Post by Todd Hodgen
Hi George, thanks for the comments. Not related to MWI.
Scenario - from extension 701 - dialed 8750 to go directly to ext 750
voicemail.
Voicemail answered prompting for password. I press * and call drops.
000000:sipxivr:"depositVoicemail Collected digits=*"
"2012-10-04T17:10:16.922000Z":250:sipXivr:ERR:rage.ragesip.com:Thread-53:000
00000:sipxivr:"SipXivr::run"
java.lang.NullPointerException
at
org.sipfoundry.voicemail.mailbox.AbstractMailboxManager.deleteTempMessage(Ab
stractMailboxManager.java:84)
at org.sipfoundry.voicemail.Deposit.runAction(Deposit.java:225)
at org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java:53)
at org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:42)
at org.sipfoundry.sipxivr.SipxIvrApp.run(SipxIvrApp.java:31)
at org.sipfoundry.sipxivr.SipXivr.runEslRequest(SipXivr.java:61)
at
org.sipfoundry.sipxivr.eslrequest.EslRequestScopeRunnable.run(EslRequestScop
eRunnable.java:24)
at java.lang.Thread.run(Thread.java:679)
Looks like the issue reported by Tony today. Let me reinstall a fresh
system and get back to you
Hm, I cannot reproduce this problem, are you testing 32 or 64bit RPMs?
George
I can reproduce the issue George....While depositing VM just press *
before the beep tone,the call will be ended...If we press* after the
beep tone then its cancel the current request(will not disconnect)
....So I think * is for cancelling the current request in VM and for AA
it will repeat the prompt..

Regards,
Kumaran T
Post by Todd Hodgen
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
Todd Hodgen
2012-10-05 06:26:08 UTC
Permalink
In my testing, it was during the playing of the mailbox message. Pressing
the "*" should allow you to move to another voicemail box by entering the
extension and password of an alternative box. In my scenario, it terminated
the call.

-----Original Message-----
From: sipx-users-***@list.sipfoundry.org
[mailto:sipx-users-***@list.sipfoundry.org] On Behalf Of Kumaran
Sent: Thursday, October 04, 2012 10:29 PM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] 4.6 voicemail hangup when press *
Post by Todd Hodgen
Post by George Niculae
Post by Todd Hodgen
Hi George, thanks for the comments. Not related to MWI.
Scenario - from extension 701 - dialed 8750 to go directly to ext
750 voicemail.
Voicemail answered prompting for password. I press * and call drops.
000000:sipxivr:"depositVoicemail Collected digits=*"
"2012-10-04T17:10:16.922000Z":250:sipXivr:ERR:rage.ragesip.com:Threa
d-53:000
00000:sipxivr:"SipXivr::run"
java.lang.NullPointerException
at
org.sipfoundry.voicemail.mailbox.AbstractMailboxManager.deleteTempMe
ssage(Ab
stractMailboxManager.java:84)
at org.sipfoundry.voicemail.Deposit.runAction(Deposit.java:225)
at
org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java:53)
Post by Todd Hodgen
Post by George Niculae
Post by Todd Hodgen
at org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:42)
at org.sipfoundry.sipxivr.SipxIvrApp.run(SipxIvrApp.java:31)
at
org.sipfoundry.sipxivr.SipXivr.runEslRequest(SipXivr.java:61)
Post by Todd Hodgen
Post by George Niculae
Post by Todd Hodgen
at
org.sipfoundry.sipxivr.eslrequest.EslRequestScopeRunnable.run(EslReq
uestScop
eRunnable.java:24)
at java.lang.Thread.run(Thread.java:679)
Looks like the issue reported by Tony today. Let me reinstall a fresh
system and get back to you
Hm, I cannot reproduce this problem, are you testing 32 or 64bit RPMs?
George
I can reproduce the issue George....While depositing VM just press * before
the beep tone,the call will be ended...If we press* after the beep tone then
its cancel the current request(will not disconnect) ....So I think * is for
cancelling the current request in VM and for AA it will repeat the prompt..

Regards,
Kumaran T
Post by Todd Hodgen
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
Kumaran
2012-10-05 06:31:06 UTC
Permalink
Can you please describe the steps to reproduce it...I will check in our
testing servers...

Regards,
Kumaran T
Post by Todd Hodgen
In my testing, it was during the playing of the mailbox message. Pressing
the "*" should allow you to move to another voicemail box by entering the
extension and password of an alternative box. In my scenario, it terminated
the call.
-----Original Message-----
Sent: Thursday, October 04, 2012 10:29 PM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] 4.6 voicemail hangup when press *
Post by Todd Hodgen
Post by George Niculae
Post by Todd Hodgen
Hi George, thanks for the comments. Not related to MWI.
Scenario - from extension 701 - dialed 8750 to go directly to ext
750 voicemail.
Voicemail answered prompting for password. I press * and call drops.
000000:sipxivr:"depositVoicemail Collected digits=*"
"2012-10-04T17:10:16.922000Z":250:sipXivr:ERR:rage.ragesip.com:Threa
d-53:000
00000:sipxivr:"SipXivr::run"
java.lang.NullPointerException
at
org.sipfoundry.voicemail.mailbox.AbstractMailboxManager.deleteTempMe
ssage(Ab
stractMailboxManager.java:84)
at org.sipfoundry.voicemail.Deposit.runAction(Deposit.java:225)
at
org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java:53)
Post by Todd Hodgen
Post by George Niculae
Post by Todd Hodgen
at org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:42)
at org.sipfoundry.sipxivr.SipxIvrApp.run(SipxIvrApp.java:31)
at
org.sipfoundry.sipxivr.SipXivr.runEslRequest(SipXivr.java:61)
Post by Todd Hodgen
Post by George Niculae
Post by Todd Hodgen
at
org.sipfoundry.sipxivr.eslrequest.EslRequestScopeRunnable.run(EslReq
uestScop
eRunnable.java:24)
at java.lang.Thread.run(Thread.java:679)
Looks like the issue reported by Tony today. Let me reinstall a fresh
system and get back to you
Hm, I cannot reproduce this problem, are you testing 32 or 64bit RPMs?
George
I can reproduce the issue George....While depositing VM just press * before
the beep tone,the call will be ended...If we press* after the beep tone then
its cancel the current request(will not disconnect) ....So I think * is for
cancelling the current request in VM and for AA it will repeat the prompt..
Regards,
Kumaran T
Post by Todd Hodgen
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
George Niculae
2012-10-05 08:03:44 UTC
Permalink
Post by Todd Hodgen
In my testing, it was during the playing of the mailbox message. Pressing
the "*" should allow you to move to another voicemail box by entering the
extension and password of an alternative box. In my scenario, it terminated
the call.
Thanks Todd, I reproduced the issue. Fix will be available shortly

George
Todd Hodgen
2012-10-05 08:50:43 UTC
Permalink
No rush on my part - just pointing out what I find.

Do you need a Jira created for this?

-----Original Message-----
From: sipx-users-***@list.sipfoundry.org
[mailto:sipx-users-***@list.sipfoundry.org] On Behalf Of George Niculae
Sent: Friday, October 05, 2012 1:04 AM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] 4.6 voicemail hangup when press *
Post by Todd Hodgen
In my testing, it was during the playing of the mailbox message.
Pressing the "*" should allow you to move to another voicemail box by
entering the extension and password of an alternative box. In my
scenario, it terminated the call.
Thanks Todd, I reproduced the issue. Fix will be available shortly

George
George Niculae
2012-10-05 09:04:32 UTC
Permalink
Post by Todd Hodgen
No rush on my part - just pointing out what I find.
Do you need a Jira created for this?
Yes, that would be great, thanks.

George
George Niculae
2012-10-05 12:14:13 UTC
Permalink
Post by George Niculae
Post by Todd Hodgen
No rush on my part - just pointing out what I find.
Do you need a Jira created for this?
Yes, that would be great, thanks.
Todd, please yum update and try again (didn't rebuilt 32bit yet, will
do so and let you know Tony)

Thanks,
George

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