Discussion:
Call transfer
Veréb Norbert
2012-10-10 13:07:55 UTC
Permalink
Hi!

I have a problem with the call transfers.
I'm using sipXecs (4.4.0- 2012-09-29).
I can call the AA. (working)
I can call an extension. (working)
I can call an external phone. (working)
When I call the AA and the AA transfer this call an extension I hear this: "Please hold while i transfer your call", but nothing happen, the call is not transfer to extension.

Any idea?


Norbi
Gerald Drouillard
2012-10-10 13:16:45 UTC
Permalink
Post by Veréb Norbert
Hi!
I have a problem with the call transfers.
I'm using sipXecs (4.4.0- 2012-09-29).
I can call the AA. (working)
I can call an extension. (working)
I can call an external phone. (working)
When I call the AA and the AA transfer this call an extension I hear this: "Please hold while i transfer your call", but nothing happen, the call is not transfer to extension.
Any idea?
Do you have patch #20 installed? If not, you should. Did this work
before and now it is not?
--
Regards
--------------------------------------
Gerald Drouillard
Technology Architect
Drouillard & Associates, Inc.
http://www.Drouillard.biz
Veréb Norbert
2012-10-10 13:31:43 UTC
Permalink
Post by Gerald Drouillard
Post by Veréb Norbert
Hi!
I have a problem with the call transfers.
I'm using sipXecs (4.4.0- 2012-09-29).
I can call the AA. (working)
I can call an extension. (working)
I can call an external phone. (working)
When I call the AA and the AA transfer this call an extension I hear this: "Please hold while i transfer your call", but nothing happen, the call is not transfer to extension.
Any idea?
Do you have patch #20 installed? If not, you should. Did this work
before and now it is not?
Yes, the sipx is up to date.
I don't know. Earlier I didn't use the AA.
Tony Graziano
2012-10-10 13:35:22 UTC
Permalink
describe the call coming in. the invite (if from an itsp using siptrunking
built-in) must be sent to port 5080, otherwise the REFER will fail.
Post by Veréb Norbert
Post by Gerald Drouillard
Post by Veréb Norbert
Hi!
I have a problem with the call transfers.
I'm using sipXecs (4.4.0- 2012-09-29).
I can call the AA. (working)
I can call an extension. (working)
I can call an external phone. (working)
When I call the AA and the AA transfer this call an extension I hear
this: "Please hold while i transfer your call", but nothing happen, the
call is not transfer to extension.
Post by Gerald Drouillard
Post by Veréb Norbert
Any idea?
Do you have patch #20 installed? If not, you should. Did this work
before and now it is not?
Yes, the sipx is up to date.
I don't know. Earlier I didn't use the AA.
_______________________________________________
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List Archive: http://list.sipfoundry.org/archive/sipx-users/
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~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: 434.984.8430
sip: ***@voice.myitdepartment.net
Fax: 434.465.6833
~~~~~~~~~~~~~~~~~~
Linked-In Profile:
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~

Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab
2013!
<http://sipxcolab2013.eventbrite.com/?discount=tony2013>
--
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: 434.984.8426
sip: ***@voice.myitdepartment.net

Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net
Veréb Norbert
2012-10-10 13:44:39 UTC
Permalink
When I call the AA from the other extension, the problem is the same. But I'm just calling the hung group the transfer is working.
describe the call coming in. the invite (if from an itsp using siptrunking built-in) must be sent to port 5080, otherwise the REFER will fail.
Post by Gerald Drouillard
Post by Veréb Norbert
Hi!
I have a problem with the call transfers.
I'm using sipXecs (4.4.0- 2012-09-29).
I can call the AA. (working)
I can call an extension. (working)
I can call an external phone. (working)
When I call the AA and the AA transfer this call an extension I hear this: "Please hold while i transfer your call", but nothing happen, the call is not transfer to extension.
Any idea?
Do you have patch #20 installed? If not, you should. Did this work
before and now it is not?
Yes, the sipx is up to date.
I don't know. Earlier I didn't use the AA.
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
--
~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: 434.984.8430
Fax: 434.465.6833
~~~~~~~~~~~~~~~~~~
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~
Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab 2013!
Telephone: 434.984.8426
Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
Tony Graziano
2012-10-10 13:50:10 UTC
Permalink
It might be that your user agent (phone) is either not configured properly
or does not support REFER. You still haven't provided any real information.

User agent
how is it registering (local/remote)
if remote, describe the firewall configuration
Post by Veréb Norbert
When I call the AA from the other extension, the problem is the same. But
I'm just calling the hung group the transfer is working.
Post by Tony Graziano
describe the call coming in. the invite (if from an itsp using
siptrunking built-in) must be sent to port 5080, otherwise the REFER will
fail.
Post by Tony Graziano
Post by Gerald Drouillard
Post by Veréb Norbert
Hi!
I have a problem with the call transfers.
I'm using sipXecs (4.4.0- 2012-09-29).
I can call the AA. (working)
I can call an extension. (working)
I can call an external phone. (working)
When I call the AA and the AA transfer this call an extension I hear
this: "Please hold while i transfer your call", but nothing happen, the
call is not transfer to extension.
Post by Tony Graziano
Post by Gerald Drouillard
Post by Veréb Norbert
Any idea?
Do you have patch #20 installed? If not, you should. Did this work
before and now it is not?
Yes, the sipx is up to date.
I don't know. Earlier I didn't use the AA.
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
--
~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: 434.984.8430
Fax: 434.465.6833
~~~~~~~~~~~~~~~~~~
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~
Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab
2013!
Post by Tony Graziano
Telephone: 434.984.8426
Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
--
~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: 434.984.8430
sip: ***@voice.myitdepartment.net
Fax: 434.465.6833
~~~~~~~~~~~~~~~~~~
Linked-In Profile:
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~

Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab
2013!
<http://sipxcolab2013.eventbrite.com/?discount=tony2013>
--
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: 434.984.8426
sip: ***@voice.myitdepartment.net

Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net
Veréb Norbert
2012-10-10 13:58:36 UTC
Permalink
Grrrr....
Thank you! It's solved. The user agent phone doesn't support REFER.
It might be that your user agent (phone) is either not configured properly or does not support REFER. You still haven't provided any real information.
User agent
how is it registering (local/remote)
if remote, describe the firewall configuration
When I call the AA from the other extension, the problem is the same. But I'm just calling the hung group the transfer is working.
describe the call coming in. the invite (if from an itsp using siptrunking built-in) must be sent to port 5080, otherwise the REFER will fail.
Post by Gerald Drouillard
Post by Veréb Norbert
Hi!
I have a problem with the call transfers.
I'm using sipXecs (4.4.0- 2012-09-29).
I can call the AA. (working)
I can call an extension. (working)
I can call an external phone. (working)
When I call the AA and the AA transfer this call an extension I hear this: "Please hold while i transfer your call", but nothing happen, the call is not transfer to extension.
Any idea?
Do you have patch #20 installed? If not, you should. Did this work
before and now it is not?
Yes, the sipx is up to date.
I don't know. Earlier I didn't use the AA.
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
--
~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: 434.984.8430
Fax: 434.465.6833
~~~~~~~~~~~~~~~~~~
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~
Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab 2013!
Telephone: 434.984.8426
Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
--
~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: 434.984.8430
Fax: 434.465.6833
~~~~~~~~~~~~~~~~~~
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~
Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab 2013!
Telephone: 434.984.8426
Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
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