Realtime monitoring?

Discussion:

Aaron Carlson

2012-10-04 19:42:26 UTC

Does OpenACD have any sort of functionality of this nature?

On Thu, Oct 4, 2012 at 1:10 PM, Tony Graziano

I don't know if it is still available...
http://wiki.voiceworks.pl/display/vwost/sipXworks+example+queue+stats+screen

I'm using 4.4, just getting things set up, trying to transition away from
our POTS system.
That actually sounds like what I'm looking for, I've tried checking the
wiki, but I can't locate it. Is there a list of third-party
plugins/software out there? Apologies for all the noob queries.
Aaron
On Thu, Oct 4, 2012 at 11:52 AM, Tony Graziano <

You need to be more specific.
In 4.4 ACD there was a 3rd party integration that had a "status board"
of sorts.
In 4.6 it uses OpenACD, so this is a good question for OpenACD group too.
What version are you asking about?

Is there functionality for realtime monitoring of agent statuses (ie,
people being on DND, on a call, inbound/outbound, that sort of thing)?
Aaron
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Tony Graziano

2012-10-04 17:10:41 UTC

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Michael Picher

2012-10-04 20:15:08 UTC

Permalink

Not at this time...

Post by Aaron Carlson
Does OpenACD have any sort of functionality of this nature?
On Thu, Oct 4, 2012 at 1:10 PM, Tony Graziano <

I don't know if it is still available...
http://wiki.voiceworks.pl/display/vwost/sipXworks+example+queue+stats+screen

I'm using 4.4, just getting things set up, trying to transition away
from our POTS system.
That actually sounds like what I'm looking for, I've tried checking the
wiki, but I can't locate it. Is there a list of third-party
plugins/software out there? Apologies for all the noob queries.
Aaron
On Thu, Oct 4, 2012 at 11:52 AM, Tony Graziano <

--
~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: 434.984.8430
Fax: 434.465.6833
~~~~~~~~~~~~~~~~~~
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~
Using or developing for sipXecs from SIPFoundry? Ask me about
sipX-CoLab 2013!
<http://sipxcolab2013.eventbrite.com/?discount=tony2013>
Telephone: 434.984.8426
Helpdesk Customers: http://myhelp.myitdepartment.**net<http://myhelp.myitdepartment.net>
Blog: http://blog.myitdepartment.net
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Tony Graziano

2012-10-04 15:52:28 UTC

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Aaron Carlson

2012-10-04 16:55:11 UTC

Permalink

I'm using 4.4, just getting things set up, trying to transition away from
our POTS system.

That actually sounds like what I'm looking for, I've tried checking the
wiki, but I can't locate it. Is there a list of third-party
plugins/software out there? Apologies for all the noob queries.

Aaron

You need to be more specific.
In 4.4 ACD there was a 3rd party integration that had a "status board" of
sorts.
In 4.6 it uses OpenACD, so this is a good question for OpenACD group too.
What version are you asking about?

Aaron Carlson

2012-10-04 15:47:49 UTC

Permalink

Is there functionality for realtime monitoring of agent statuses (ie,
people being on DND, on a call, inbound/outbound, that sort of thing)?

Aaron