Discussion:
4.6 Contact Center Hangup Issue
Trevor L Benson
2012-11-27 19:44:31 UTC
Permalink
Hello,

We have been in the process of testing openUC 4.6 with plans to migrate off of our 4.4. The last functional test for internal use was migrating our ACD to a Call Center configuration.

OVERVIEW:

Our openUC server is version 4.6.0-21 with the latest updates.

OpenACD 4.6 instructions have been followed creating Client, Line, Queue Group, Queue, Agent Group and Agents as described in http://wiki.sipfoundry.org/display/sipXecs/OpenACD+Setup+for+sipXecs+4.6 wiki article, however screenshots appear to be out of date compared to the latest release. Line sets client, Queue has a required skill, agent has said queue and client based skill. Also tested with the All skill required.

We (Agents) can sign into the queue with the agent web interface on http://{server-host-name}:5050. The login which no longer holds endpoint and endpoint data fields which I assume is by design because these should be carried over from the User configuration data. After logging into the web interface it shows Profile: State: Denial. Agents can change to Available.

ISSUE:

An inboud call hits the dialplan extension/alias/DID, it then gets routed to the auto attendant, which then routes to the Contact Center Line. We played audio at both the Auto Attendant and the Contact Center Line to confirm we reached the destination. At the end of the audio for the Contact Center Line, it hangs up the call without sending it along to available agents.

Inside the agent web interface Ring Test and Hangup are always grayed out and cannot be used to test functionality. Clicking on the tabs and going to Endpoints shows an empty configuration for Freeswitch endpoint/endpoint data. I expect these fields should be automatically filled from the User config of sipX (MongoDB I believe) and the Endpoint tab has not been disabled yet.. However it seemed potentially related since Ring Test is constantly unavailable that an endpoint isn't configured properly for the agent to receive media.

We can also sign in with *87, and go available with *90, this however produces the same result of the call making it through the dial plan, into an auto attendant and pointing to the Contact Center Line and then hanging up after the Line audio greeting.

We checked into the log /var/log/sipxpbx/freeswitch.log which shows the following errors during the hangup event:

----------------
2012-11-27 10:09:10.443508 [ERR] mod_erlang_event.c:1210 Error connecting to node openacd@{server-hostname} (erl_errno=5, errno=0)!
2012-11-27 10:09:10.443508 [ERR] mod_erlang_event.c:1210 Error connecting to node openacd@{server-hostname} (erl_errno=5, errno=0)!
2012-11-27 10:09:10.443508 [NOTICE] switch_core_state_machine.c:226 sofia/voice.a-1networks.com/nobody@{server-ip}:15060 has executed the last dialplan instruction, hanging up.
----------------


We also checked the /var/log/openacd/full.log which shows the following errors every so often:

----------------
10:57:46.811200 [ERROR] <0.635.0> ** Node ***@127.0.0.1 not responding **
** Removing (timedout) connection **
----------------


Not sure if this is caused by /etc/sipxpbx/freeswitch/conf/autoload_configs/erlang_event.conf.xml having parameter: <param name="nodename" value="***@127.0.0.1"/>, but seems to be the only reference in the flat file configuration for ***@127.0.0.1, which shows the listen-port as 8031. netstat shows that 0.0.0.0 (the defined listen-ip) is configured with port 8031 for process freeswitch (also ports 8080, 8021, and 15060 on 0.0.0.0, 127.0.0.1 and the actual server-ip respectively). A simple telnet to each of these ports provides a connection with 8021 responding "Content-Type: auth/request". However 8031 provides a connection but immediately disconnects in around 1 second.

Let me know if we should take a snapshot or if the wiki is missing a step since 4.6 is under heavy active development and the screenshots are slightly different than the current 4.6 Contact Center screens.

Thanks,
Trevor Benson, Network Engineer
A1 Networks
Voice: 707-703-1041

For support issues please email ***@a-1networks.com or call 707-703-1050
Jan Vincent Liwanag
2012-11-28 10:39:21 UTC
Permalink
Hi Trevor,

See inline

Jan Vincent Liwanag
Post by Trevor L Benson
Hello,
We have been in the process of testing openUC 4.6 with plans to migrate off of our 4.4. The last functional test for internal use was migrating our ACD to a Call Center configuration.
Note however that OpenACD for sipxecs/openuc 4.6 is still under heavy development and will only be a preview.
Post by Trevor L Benson
Our openUC server is version 4.6.0-21 with the latest updates.
OpenACD 4.6 instructions have been followed creating Client, Line, Queue Group, Queue, Agent Group and Agents as described in http://wiki.sipfoundry.org/display/sipXecs/OpenACD+Setup+for+sipXecs+4.6 wiki article, however screenshots appear to be out of date compared to the latest release. Line sets client, Queue has a required skill, agent has said queue and client based skill. Also tested with the All skill required.
We (Agents) can sign into the queue with the agent web interface on http://{server-host-name}:5050. The login which no longer holds endpoint and endpoint data fields which I assume is by design because these should be carried over from the User configuration data. After logging into the web interface it shows Profile: State: Denial. Agents can change to Available.
You're right. No additional configuration is needed once you're on the web interface. All settings are based on your account settings on sipx. The UI is being reworked entirely, as such, for 4.6, we'll have to do with those UI quirks for now.
Post by Trevor L Benson
An inboud call hits the dialplan extension/alias/DID, it then gets routed to the auto attendant, which then routes to the Contact Center Line. We played audio at both the Auto Attendant and the Contact Center Line to confirm we reached the destination. At the end of the audio for the Contact Center Line, it hangs up the call without sending it along to available agents.
Inside the agent web interface Ring Test and Hangup are always grayed out and cannot be used to test functionality. Clicking on the tabs and going to Endpoints shows an empty configuration for Freeswitch endpoint/endpoint data. I expect these fields should be automatically filled from the User config of sipX (MongoDB I believe) and the Endpoint tab has not been disabled yet.. However it seemed potentially related since Ring Test is constantly unavailable that an endpoint isn't configured properly for the agent to receive media.
Ring Test is unavailable since it's not yet a working functionality for OpenACD v2. This will be reenabled later on.

There is no need to enter additional endpoint information.
Post by Trevor L Benson
We can also sign in with *87, and go available with *90, this however produces the same result of the call making it through the dial plan, into an auto attendant and pointing to the Contact Center Line and then hanging up after the Line audio greeting.
----------------
----------------
----------------
** Removing (timedout) connection **
----------------
Let me know if we should take a snapshot or if the wiki is missing a step since 4.6 is under heavy active development and the screenshots are slightly different than the current 4.6 Contact Center screens.
This seems to be caused by a faulty connection between freeswitch and openacd. Btw, is freeswitch running on the same server as openacd? Can you give me the results of:

$ epmd -names
$ ps ax | grep beam
$ erl -setcookie ClueCon -name ping -eval "io:format(\"~p\", [net_adm:ping('***@127.0.0.1')]), erlang:halt()" -noshell

Also, does the hostname of the server resolve properly?
Post by Trevor L Benson
Thanks,
Trevor Benson, Network Engineer
A1 Networks
Voice: 707-703-1041
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
Trevor L Benson
2012-11-28 15:08:28 UTC
Permalink
Jan,
Post by Jan Vincent Liwanag
Hi Trevor,
See inline
Jan Vincent Liwanag
Post by Trevor L Benson
Hello,
We have been in the process of testing openUC 4.6 with plans to migrate off of our 4.4. The last functional test for internal use was migrating our ACD to a Call Center configuration.
Note however that OpenACD for sipxecs/openuc 4.6 is still under heavy development and will only be a preview.
As long as the preview provides enough functionality to replace a basic sipX 4.4 ACD system it will cover our current needs. So far as long as the features provided in sipX to date work to login and route a media, this should easily be achieved (sans reporting of course)..
Post by Jan Vincent Liwanag
Post by Trevor L Benson
Our openUC server is version 4.6.0-21 with the latest updates.
OpenACD 4.6 instructions have been followed creating Client, Line, Queue Group, Queue, Agent Group and Agents as described in http://wiki.sipfoundry.org/display/sipXecs/OpenACD+Setup+for+sipXecs+4.6 wiki article, however screenshots appear to be out of date compared to the latest release. Line sets client, Queue has a required skill, agent has said queue and client based skill. Also tested with the All skill required.
We (Agents) can sign into the queue with the agent web interface on http://{server-host-name}:5050. The login which no longer holds endpoint and endpoint data fields which I assume is by design because these should be carried over from the User configuration data. After logging into the web interface it shows Profile: State: Denial. Agents can change to Available.
You're right. No additional configuration is needed once you're on the web interface. All settings are based on your account settings on sipx. The UI is being reworked entirely, as such, for 4.6, we'll have to do with those UI quirks for now.
Awesome, pretty much what I expected was happening.
Post by Jan Vincent Liwanag
Post by Trevor L Benson
An inboud call hits the dialplan extension/alias/DID, it then gets routed to the auto attendant, which then routes to the Contact Center Line. We played audio at both the Auto Attendant and the Contact Center Line to confirm we reached the destination. At the end of the audio for the Contact Center Line, it hangs up the call without sending it along to available agents.
Inside the agent web interface Ring Test and Hangup are always grayed out and cannot be used to test functionality. Clicking on the tabs and going to Endpoints shows an empty configuration for Freeswitch endpoint/endpoint data. I expect these fields should be automatically filled from the User config of sipX (MongoDB I believe) and the Endpoint tab has not been disabled yet.. However it seemed potentially related since Ring Test is constantly unavailable that an endpoint isn't configured properly for the agent to receive media.
Ring Test is unavailable since it's not yet a working functionality for OpenACD v2. This will be reenabled later on.
There is no need to enter additional endpoint information.
Post by Trevor L Benson
We can also sign in with *87, and go available with *90, this however produces the same result of the call making it through the dial plan, into an auto attendant and pointing to the Contact Center Line and then hanging up after the Line audio greeting.
----------------
----------------
----------------
** Removing (timedout) connection **
----------------
Let me know if we should take a snapshot or if the wiki is missing a step since 4.6 is under heavy active development and the screenshots are slightly different than the current 4.6 Contact Center screens.
$ epmd -names
epmd: up and running on port 4369 with data:
name openacd at port 51343
name freeswitch at port 8031
Post by Jan Vincent Liwanag
$ ps ax | grep beam
pong
Post by Jan Vincent Liwanag
Also, does the hostname of the server resolve properly?
Yes. The Server, endpoints and desktop with client web interface can all resolve the server hostname properly.
Post by Jan Vincent Liwanag
Post by Trevor L Benson
Thanks,
Trevor Benson, Network Engineer
A1 Networks
Voice: 707-703-1041
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
Melcon Moraes
2012-11-28 15:44:28 UTC
Permalink
Do you really have literally {SERVERNAME} on the output or you just
"masked" the server name? You're supposed to have your FQDN in place.

-
MM


On Wed, Nov 28, 2012 at 1:08 PM, Trevor L Benson
Post by Jan Vincent Liwanag
Jan,
Hi Trevor,
See inline
Jan Vincent Liwanag
Hello,
We have been in the process of testing openUC 4.6 with plans to migrate
off of our 4.4. The last functional test for internal use was migrating
our ACD to a Call Center configuration.
Note however that OpenACD for sipxecs/openuc 4.6 is still under heavy
development and will only be a preview.
As long as the preview provides enough functionality to replace a basic
sipX 4.4 ACD system it will cover our current needs. So far as long as the
features provided in sipX to date work to login and route a media, this
should easily be achieved (sans reporting of course)..
Our openUC server is version 4.6.0-21 with the latest updates.
OpenACD 4.6 instructions have been followed creating Client, Line, Queue
Group, Queue, Agent Group and Agents as described in
http://wiki.sipfoundry.org/display/sipXecs/OpenACD+Setup+for+sipXecs+4.6 wiki
article, however screenshots appear to be out of date compared to the
latest release. Line sets client, Queue has a required skill, agent has
said queue and client based skill. Also tested with the All skill required.
We (Agents) can sign into the queue with the agent web interface on http://{server-host-name}:5050.
The login which no longer holds endpoint and endpoint data fields which I
assume is by design because these should be carried over from the User
State: Denial. Agents can change to Available.
You're right. No additional configuration is needed once you're on the web
interface. All settings are based on your account settings on sipx. The UI
is being reworked entirely, as such, for 4.6, we'll have to do with those
UI quirks for now.
Awesome, pretty much what I expected was happening.
An inboud call hits the dialplan extension/alias/DID, it then gets routed
to the auto attendant, which then routes to the Contact Center Line. We
played audio at both the Auto Attendant and the Contact Center Line to
confirm we reached the destination. At the end of the audio for the
Contact Center Line, it hangs up the call without sending it along to
available agents.
Inside the agent web interface Ring Test and Hangup are always grayed out
and cannot be used to test functionality. Clicking on the tabs and going
to Endpoints shows an empty configuration for Freeswitch endpoint/endpoint
data. I expect these fields should be automatically filled from the User
config of sipX (MongoDB I believe) and the Endpoint tab has not been
disabled yet.. However it seemed potentially related since Ring Test is
constantly unavailable that an endpoint isn't configured properly for the
agent to receive media.
Ring Test is unavailable since it's not yet a working functionality for
OpenACD v2. This will be reenabled later on.
There is no need to enter additional endpoint information.
We can also sign in with *87, and go available with *90, this however
produces the same result of the call making it through the dial plan, into
an auto attendant and pointing to the Contact Center Line and then hanging
up after the Line audio greeting.
We checked into the log /var/log/sipxpbx/freeswitch.log which shows the
----------------
2012-11-27 10:09:10.443508 [ERR] mod_erlang_event.c:1210 Error connecting
2012-11-27 10:09:10.443508 [ERR] mod_erlang_event.c:1210 Error connecting
2012-11-27 10:09:10.443508 [NOTICE] switch_core_state_machine.c:226 sofia/
dialplan instruction, hanging up.
----------------
We also checked the /var/log/openacd/full.log which shows the following
----------------
** Removing (timedout) connection **
----------------
Not sure if this is caused by
/etc/sipxpbx/freeswitch/conf/autoload_configs/erlang_event.conf.xml having
seems to be the only reference in the flat file configuration for
that 0.0.0.0 (the defined listen-ip) is configured with port 8031 for
process freeswitch (also ports 8080, 8021, and 15060 on 0.0.0.0, 127.0.0.1
and the actual server-ip respectively). A simple telnet to each of these
auth/request". However 8031 provides a connection but immediately
disconnects in around 1 second.
Let me know if we should take a snapshot or if the wiki is missing a step
since 4.6 is under heavy active development and the screenshots are
slightly different than the current 4.6 Contact Center screens.
This seems to be caused by a faulty connection between freeswitch and
openacd. Btw, is freeswitch running on the same server as openacd? Can you
$ epmd -names
name openacd at port 51343
name freeswitch at port 8031
$ ps ax | grep beam
4932 pts/1 Ssl+ 10:11 /usr/lib64/erlang/erts-5.8.5/bin/beam.smp -K
true -A 5 -- -root /usr/lib64/erlang -progname erl -- -home /root -- -s
console
$ erl -setcookie ClueCon -name ping -eval "io:format(\"~p\",
pong
Also, does the hostname of the server resolve properly?
Yes. The Server, endpoints and desktop with client web interface can all
resolve the server hostname properly.
Thanks,
Trevor Benson, Network Engineer
A1 Networks
Voice: 707-703-1041
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
Alan Worstell
2012-11-28 16:19:20 UTC
Permalink
Post by Melcon Moraes
Do you really have literally {SERVERNAME} on the output or you just
"masked" the server name? You're supposed to have your FQDN in place.
-
MM
Hello,
This is just the masked FQDN of our server.

Regards,

Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
For support issues please email ***@a-1networks.com or call 707-703-1050
Jan Vincent Liwanag
2012-11-29 06:42:35 UTC
Permalink
Trevor,

Found out what's causing this. Some freeswitch integration files turned out to be missing. Fixing this on the next RPM of openacd.

Jan Vincent Liwanag
Post by Trevor L Benson
Post by Melcon Moraes
Do you really have literally {SERVERNAME} on the output or you just
"masked" the server name? You're supposed to have your FQDN in place.
-
MM
Hello,
This is just the masked FQDN of our server.
Regards,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
Alan Worstell
2012-11-29 20:09:40 UTC
Permalink
Hello,
The updates as of today has fixed the issue, and call routing and
distribution is functioning as intended!

Thanks,

Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
Post by Jan Vincent Liwanag
Trevor,
Found out what's causing this. Some freeswitch integration files turned out to be missing. Fixing this on the next RPM of openacd.
Jan Vincent Liwanag
Post by Trevor L Benson
Post by Melcon Moraes
Do you really have literally {SERVERNAME} on the output or you just
"masked" the server name? You're supposed to have your FQDN in place.
-
MM
Hello,
This is just the masked FQDN of our server.
Regards,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
Melcon Moraes
2012-11-29 23:52:45 UTC
Permalink
Not to me. Not sure if it is related. I have attached full.log in debug.


As of now, I have the following installed:

openacd-0.9.5-742.g4c27.x86_64
sipxopenacd-4.6.0-890.ge4ca9.x86_64


FS cli shows the following:

2012-11-29 21:38:27.151069 [DEBUG] switch_ivr_play_say.c:1678 done playing
file /var/sipxdata/configserver/phone/acd/audio/welcome-saude.wav
EXECUTE sofia/example.com/***@uc.voixtel.com.br set(domain_name=example.com
)
2012-11-29 21:38:27.151069 [DEBUG] mod_dptools.c:1281 sofia/
example.com/***@uc.voixtel.com.br SET [domain_name]=[example.com]
EXECUTE sofia/example.com/***@uc.voixtel.com.brerlang_sendmsg(freeswitch_media_manager
***@sip01.example.com inivr dc68ee44-3a7d-11e2-9233-2bb5ec373e80)
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1541 Creating new
listener for sendmsg ***@sip01.example.com
EXECUTE sofia/example.com/***@uc.voixtel.com.brerlang(freeswitch_media_manager:!
***@sip01.example.com)
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1462 enter
erlang_outbound_function freeswitch_media_manager:!
***@sip01.example.com
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1468 Creating new
listener for session
2012-11-29 21:38:27.151069 [ERR] mod_erlang_event.c:1210 Error connecting
to node ***@sip01.example.com (erl_errno=5, errno=0)!
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1504 exit
erlang_outbound_function
2012-11-29 21:38:27.151069 [NOTICE] switch_core_state_machine.c:226 sofia/
example.com/***@uc.voixtel.com.br has executed the last dialplan
instruction, hanging up.

Also, I have noticed that any changes I have made in the sipXconfig are not
deployed to openacd or even the dialplan for FS(when you change a Line). I
managed to get the settings in place by issuing a Send Profiles on the
server.


Thanks

-
MM
Post by Trevor L Benson
Hello,
The updates as of today has fixed the issue, and call routing and
distribution is functioning as intended!
Thanks,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
Post by Jan Vincent Liwanag
Trevor,
Found out what's causing this. Some freeswitch integration files turned
out to be missing. Fixing this on the next RPM of openacd.
Post by Jan Vincent Liwanag
Jan Vincent Liwanag
Post by Trevor L Benson
Post by Melcon Moraes
Do you really have literally {SERVERNAME} on the output or you just
"masked" the server name? You're supposed to have your FQDN in place.
-
MM
Hello,
This is just the masked FQDN of our server.
Regards,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
707-703-1050
Post by Jan Vincent Liwanag
Post by Trevor L Benson
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
Jan Vincent Liwanag
2012-11-30 07:25:37 UTC
Permalink
Hi Melcon,

Problem here basically is that openacd didnt restart right during the last update. You might have to 'pkill beam' for now. Then do a 'service openacd start'.

Sent from my iPhone
Post by Melcon Moraes
Not to me. Not sure if it is related. I have attached full.log in debug.
openacd-0.9.5-742.g4c27.x86_64
sipxopenacd-4.6.0-890.ge4ca9.x86_64
2012-11-29 21:38:27.151069 [DEBUG] switch_ivr_play_say.c:1678 done playing file /var/sipxdata/configserver/phone/acd/audio/welcome-saude.wav
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1468 Creating new listener for session
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1504 exit erlang_outbound_function
Also, I have noticed that any changes I have made in the sipXconfig are not deployed to openacd or even the dialplan for FS(when you change a Line). I managed to get the settings in place by issuing a Send Profiles on the server.
Thanks
-
MM
Post by Trevor L Benson
Hello,
The updates as of today has fixed the issue, and call routing and
distribution is functioning as intended!
Thanks,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
Post by Jan Vincent Liwanag
Trevor,
Found out what's causing this. Some freeswitch integration files turned out to be missing. Fixing this on the next RPM of openacd.
Jan Vincent Liwanag
Post by Trevor L Benson
Post by Melcon Moraes
Do you really have literally {SERVERNAME} on the output or you just
"masked" the server name? You're supposed to have your FQDN in place.
-
MM
Hello,
This is just the masked FQDN of our server.
Regards,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
<full_20121129.log>
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
Melcon Moraes
2012-11-30 13:59:57 UTC
Permalink
Hi Jan,

What about the Crash Report on full.log? Any ideas on where else should I
be looking?

As shown by the FS_cli output, I can't connect to the openacd node then
comes the hangup.

-
MM
Post by Jan Vincent Liwanag
Hi Melcon,
Problem here basically is that openacd didnt restart right during the last
update. You might have to 'pkill beam' for now. Then do a 'service openacd
start'.
Sent from my iPhone
Not to me. Not sure if it is related. I have attached full.log in debug.
openacd-0.9.5-742.g4c27.x86_64
sipxopenacd-4.6.0-890.ge4ca9.x86_64
2012-11-29 21:38:27.151069 [DEBUG] switch_ivr_play_say.c:1678 done playing
file /var/sipxdata/configserver/phone/acd/audio/welcome-saude.wav
example.com)
2012-11-29 21:38:27.151069 [DEBUG] mod_dptools.c:1281 sofia/
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1541 Creating new
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1462 enter
erlang_outbound_function freeswitch_media_manager:!
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1468 Creating new
listener for session
2012-11-29 21:38:27.151069 [ERR] mod_erlang_event.c:1210 Error connecting
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1504 exit erlang_outbound_function
2012-11-29 21:38:27.151069 [NOTICE] switch_core_state_machine.c:226 sofia/
instruction, hanging up.
Also, I have noticed that any changes I have made in the sipXconfig are
not deployed to openacd or even the dialplan for FS(when you change a
Line). I managed to get the settings in place by issuing a Send Profiles on
the server.
Thanks
-
MM
Post by Trevor L Benson
Hello,
The updates as of today has fixed the issue, and call routing and
distribution is functioning as intended!
Thanks,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
Post by Jan Vincent Liwanag
Trevor,
Found out what's causing this. Some freeswitch integration files turned
out to be missing. Fixing this on the next RPM of openacd.
Post by Jan Vincent Liwanag
Jan Vincent Liwanag
Post by Trevor L Benson
Post by Melcon Moraes
Do you really have literally {SERVERNAME} on the output or you just
"masked" the server name? You're supposed to have your FQDN in place.
-
MM
Hello,
This is just the masked FQDN of our server.
Regards,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
707-703-1050
Post by Jan Vincent Liwanag
Post by Trevor L Benson
_______________________________________________
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List Archive: http://list.sipfoundry.org/archive/sipx-users/
_______________________________________________
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List Archive: http://list.sipfoundry.org/archive/sipx-users/
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<full_20121129.log>
_______________________________________________
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Jan Vincent Liwanag
2012-11-30 16:13:15 UTC
Permalink
Hi Melcon,

Cause for crash report was exactly what was fixed within the new rpm. You have to manually restart openacd for now though. There's a problem with the restart script that needs fixing.

$ pkill beam; sleep 10; service openacd start

Let me know if this still occurs.

Jan Vincent Liwanag
Post by Melcon Moraes
Hi Jan,
What about the Crash Report on full.log? Any ideas on where else should I be looking?
As shown by the FS_cli output, I can't connect to the openacd node then comes the hangup.
-
MM
Hi Melcon,
Problem here basically is that openacd didnt restart right during the last update. You might have to 'pkill beam' for now. Then do a 'service openacd start'.
Sent from my iPhone
Post by Melcon Moraes
Not to me. Not sure if it is related. I have attached full.log in debug.
openacd-0.9.5-742.g4c27.x86_64
sipxopenacd-4.6.0-890.ge4ca9.x86_64
2012-11-29 21:38:27.151069 [DEBUG] switch_ivr_play_say.c:1678 done playing file /var/sipxdata/configserver/phone/acd/audio/welcome-saude.wav
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1468 Creating new listener for session
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1504 exit erlang_outbound_function
Also, I have noticed that any changes I have made in the sipXconfig are not deployed to openacd or even the dialplan for FS(when you change a Line). I managed to get the settings in place by issuing a Send Profiles on the server.
Thanks
-
MM
Hello,
The updates as of today has fixed the issue, and call routing and
distribution is functioning as intended!
Thanks,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
Post by Jan Vincent Liwanag
Trevor,
Found out what's causing this. Some freeswitch integration files turned out to be missing. Fixing this on the next RPM of openacd.
Jan Vincent Liwanag
Post by Trevor L Benson
Post by Melcon Moraes
Do you really have literally {SERVERNAME} on the output or you just
"masked" the server name? You're supposed to have your FQDN in place.
-
MM
Hello,
This is just the masked FQDN of our server.
Regards,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
_______________________________________________
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List Archive: http://list.sipfoundry.org/archive/sipx-users/
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<full_20121129.log>
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Melcon Moraes
2012-11-30 16:26:44 UTC
Permalink
I already restarted many times, rebooted the server as well. Also, if I
simply kill the process and wait a little, it will be spanwed back
"automagically". The same error still occours. Didn't tried this time,
yet, to remove/re-add the call center role or even a sipxecs-setup
--reset-all.

Let me try the kill/start approach one more time.

-
MM
Post by Jan Vincent Liwanag
Hi Melcon,
Cause for crash report was exactly what was fixed within the new rpm. You
have to manually restart openacd for now though. There's a problem with the
restart script that needs fixing.
$ pkill beam; sleep 10; service openacd start
Let me know if this still occurs.
Jan Vincent Liwanag
Hi Jan,
What about the Crash Report on full.log? Any ideas on where else should I be looking?
As shown by the FS_cli output, I can't connect to the openacd node then comes the hangup.
-
MM
Post by Jan Vincent Liwanag
Hi Melcon,
Problem here basically is that openacd didnt restart right during the
last update. You might have to 'pkill beam' for now. Then do a 'service
openacd start'.
Sent from my iPhone
Not to me. Not sure if it is related. I have attached full.log in debug.
openacd-0.9.5-742.g4c27.x86_64
sipxopenacd-4.6.0-890.ge4ca9.x86_64
2012-11-29 21:38:27.151069 [DEBUG] switch_ivr_play_say.c:1678 done
playing file /var/sipxdata/configserver/phone/acd/audio/welcome-saude.wav
example.com)
2012-11-29 21:38:27.151069 [DEBUG] mod_dptools.c:1281 sofia/
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1541 Creating new
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1462 enter
erlang_outbound_function freeswitch_media_manager:!
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1468 Creating new
listener for session
2012-11-29 21:38:27.151069 [ERR] mod_erlang_event.c:1210 Error connecting
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1504 exit erlang_outbound_function
2012-11-29 21:38:27.151069 [NOTICE] switch_core_state_machine.c:226 sofia/
instruction, hanging up.
Also, I have noticed that any changes I have made in the sipXconfig are
not deployed to openacd or even the dialplan for FS(when you change a
Line). I managed to get the settings in place by issuing a Send Profiles on
the server.
Thanks
-
MM
Post by Trevor L Benson
Hello,
The updates as of today has fixed the issue, and call routing and
distribution is functioning as intended!
Thanks,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
Post by Jan Vincent Liwanag
Trevor,
Found out what's causing this. Some freeswitch integration files
turned out to be missing. Fixing this on the next RPM of openacd.
Post by Jan Vincent Liwanag
Jan Vincent Liwanag
Post by Trevor L Benson
Post by Melcon Moraes
Do you really have literally {SERVERNAME} on the output or you just
"masked" the server name? You're supposed to have your FQDN in place.
-
MM
Hello,
This is just the masked FQDN of our server.
Regards,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
707-703-1050
Post by Jan Vincent Liwanag
Post by Trevor L Benson
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
_______________________________________________
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List Archive: http://list.sipfoundry.org/archive/sipx-users/
<full_20121129.log>
_______________________________________________
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Douglas Hubler
2012-11-30 17:48:52 UTC
Permalink
Post by Melcon Moraes
I already restarted many times, rebooted the server as well. Also, if I
simply kill the process and wait a little, it will be spanwed back
"automagically". The same error still occours. Didn't tried this time, yet,
to remove/re-add the call center role or even a sipxecs-setup --reset-all.
FYI: sipXecs always restarted services if they fell over, but luckily
now you can control this

Menu
Diagnostics/SNMP
Uncheck setting
[ ] restart dead processes

In lab, i recommend you turn this off, in production you leave it on.
In both cases, you setup an alarm to email you when it happens.
Melcon Moraes
2012-11-30 18:12:53 UTC
Permalink
Hi Douglas,

I always knew sipXecs restarts its dead processes. Good to know that now
you can disable it, as you said, comes really in hand in the lab.

Thanks for the info

-
MM
Post by Melcon Moraes
Post by Melcon Moraes
I already restarted many times, rebooted the server as well. Also, if I
simply kill the process and wait a little, it will be spanwed back
"automagically". The same error still occours. Didn't tried this time,
yet,
Post by Melcon Moraes
to remove/re-add the call center role or even a sipxecs-setup
--reset-all.
FYI: sipXecs always restarted services if they fell over, but luckily
now you can control this
Menu
Diagnostics/SNMP
Uncheck setting
[ ] restart dead processes
In lab, i recommend you turn this off, in production you leave it on.
In both cases, you setup an alarm to email you when it happens.
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
Melcon Moraes
2012-12-03 22:22:15 UTC
Permalink
Still a no go. That's really odd. I just tried sipxecs-setup --reset-all so
I started all the configs from scratch and the full.log shows the following:

19:15:52.597469 [WARNING] <0.147.0>@cpx_supervisor:491 No specs to load for
mediamanager_sup
19:15:52.597793 [WARNING] <0.147.0>@cpx_supervisor:491 No specs to load for
agent_sup
19:15:52.607104 [WARNING] <0.168.0>@cpx_supervisor:491 No specs to load for
agent_connection_sup
19:15:52.630508 [NOTICE] <0.143.0>@cpx:149 Application OpenACD started
sucessfully!
19:15:52.685025 [NOTICE] <0.199.0>@agent_web_listener:264 shutdown
19:15:52.695527 [WARNING] <0.158.0>@queue_manager:313 No such queue
"default_queue"
19:15:52.700248 [NOTICE] <0.231.0>@queue_manager:109 Updating running queue
configuration for "default_queue" at <0.238.0>
19:15:52.700831 [WARNING] <0.237.0>@freeswitch_media_manager:725 Freeswitch
node undefined has gone down
19:15:52.715250 [WARNING] <0.231.0>@cpx_supervisor:402 Adding new spec got
{atomic,
{error,
{shutdown,
{child,undefined,freeswitch_media_manager,
{cpx_middle_supervisor,start_anon,
[3,5,
{cpx_conf,freeswitch_media_manager,
freeswitch_media_manager,start_link,
['***@127.0.0.1',
[{h323,[]},
{iax2,[]},
{sip,[]},
{dialstring,
"{ignore_early_media=true}sofia/
example.com/$1;sipx-noroute=VoiceMail;sipx-userforward=false"}]],
mediamanager_sup,1354569352}]},
temporary,2000,supervisor,
[cpx_middle_supervisor]}}}}
19:15:52.715244 [ERROR] <0.294.0> Supervisor Report:
[{supervisor,{<0.294.0>,cpx_middle_supervisor}},{errorContext,start_error},{reason,{already_started,<0.237.0>}},{offender,[{pid,undefined},{name,freeswitch_media_manager},{mfargs,{freeswitch_media_manager,start_link,[
***@127.0.0.1
,[{h323,[]},{iax2,[]},{sip,[]},{dialstring,"{ignore_early_media=true}sofia/
example.com/$1;sipx-noroute=VoiceMail;sipx-userforward=false
"}]]}},{restart_type,permanent},{shutdown,2000},{child_type,worker}]}]
19:15:52.716282 [NOTICE] <0.152.0>@cpxlog_file:160 Changed loglevel for
logfile "/var/log/openacd/full.log" from notice to notice
19:15:57.703046 [ERROR] <0.258.0> Crash Report:
[[{initial_call,{freeswitch_fetch_handler,-start_link/4-fun-0-,[]}},{pid,<0.258.0>},{registered_name,[]},{error_info,{exit,timeout,[{freeswitch_fetch_handler,-start_link/4-fun-0-,4},{proc_lib,init_p,3}]}},{ancestors,[oacd_freeswitch_sup,<0.235.0>]},{messages,[]},{links,[<0.236.0>]},{dictionary,[]},{trap_exit,false},{status,running},{heap_size,233},{stack_size,24},{reductions,89}],[]]
19:15:57.703126 [ERROR] <0.236.0> Supervisor Report:
[{supervisor,{local,oacd_freeswitch_sup}},{errorContext,child_terminated},{reason,timeout},{offender,[{pid,<0.258.0>},{name,freeswitch_fetch_handler},{mfargs,{freeswitch_fetch_handler,start_link,[undefined,[{included_applications,[]}],no_sip_auth,[]]}},{restart_type,permanent},{shutdown,1000},{child_type,worker}]}]
19:16:02.704036 [ERROR] <0.297.0> Crash Report:
[[{initial_call,{freeswitch_fetch_handler,-start_link/4-fun-0-,[]}},{pid,<0.297.0>},{registered_name,[]},{error_info,{exit,timeout,[{freeswitch_fetch_handler,-start_link/4-fun-0-,4},{proc_lib,init_p,3}]}},{ancestors,[oacd_freeswitch_sup,<0.235.0>]},{messages,[]},{links,[<0.236.0>]},{dictionary,[]},{trap_exit,false},{status,running},{heap_size,233},{stack_size,24},{reductions,89}],[]]
19:16:02.704102 [ERROR] <0.236.0> Supervisor Report:
[{supervisor,{local,oacd_freeswitch_sup}},{errorContext,child_terminated},{reason,timeout},{offender,[{pid,<0.297.0>},{name,freeswitch_fetch_handler},{mfargs,{freeswitch_fetch_handler,start_link,[undefined,[{included_applications,[]}],no_sip_auth,[]]}},{restart_type,permanent},{shutdown,1000},{child_type,worker}]}]
19:16:07.705042 [ERROR] <0.298.0> Crash Report:
[[{initial_call,{freeswitch_fetch_handler,-start_link/4-fun-0-,[]}},{pid,<0.298.0>},{registered_name,[]},{error_info,{exit,timeout,[{freeswitch_fetch_handler,-start_link/4-fun-0-,4},{proc_lib,init_p,3}]}},{ancestors,[oacd_freeswitch_sup,<0.235.0>]},{messages,[]},{links,[<0.236.0>]},{dictionary,[]},{trap_exit,false},{status,running},{heap_size,233},{stack_size,24},{reductions,89}],[]]
19:16:07.705107 [ERROR] <0.236.0> Supervisor Report:
[{supervisor,{local,oacd_freeswitch_sup}},{errorContext,child_terminated},{reason,timeout},{offender,[{pid,<0.298.0>},{name,freeswitch_fetch_handler},{mfargs,{freeswitch_fetch_handler,start_link,[undefined,[{included_applications,[]}],no_sip_auth,[]]}},{restart_type,permanent},{shutdown,1000},{child_type,worker}]}]


and the lines with Supervisor Report/Crash Reports fills the rest of the
file, at 5 seconds interval. This was the first log when I just added the
CallCenter role.

Then I started by adding a Client, Line, Agents and nothing gets changed,
not even the */etc/sipxpbx/freeswitch/conf/dialplan/sipX_context.xml* gets
updated with the new line entry.

After that, I tried service sipxecs restart, which created the new entry in
FS dialplan but the OpenACD still gets the same errors.

Then I did a "Send Profiles" in System->Servers and all the configs I have
made in sipXconfig were "replicated' to OpenACD. However, the same error
messages keeps filling full.log and whenever a call hits the FS dialplan,
it gets hangup:

2012-12-03 20:20:00.410965 [DEBUG] mod_erlang_event.c:1468 Creating new
listener for session
2012-12-03 20:20:00.410965 [ERR] mod_erlang_event.c:1210 Error connecting
to node ***@sip01.corp.voixtel.com.br (erl_errno=5, errno=0)!
2012-12-03 20:20:00.410965 [DEBUG] mod_erlang_event.c:1504 exit
erlang_outbound_function

Next step would be to reformat the entire disk and start a new install. Any
other advices or do you need any more info/logs?

Thanks

-
MM
Post by Melcon Moraes
I already restarted many times, rebooted the server as well. Also, if I
simply kill the process and wait a little, it will be spanwed back
"automagically". The same error still occours. Didn't tried this time,
yet, to remove/re-add the call center role or even a sipxecs-setup
--reset-all.
Let me try the kill/start approach one more time.
-
MM
Post by Jan Vincent Liwanag
Hi Melcon,
Cause for crash report was exactly what was fixed within the new rpm. You
have to manually restart openacd for now though. There's a problem with the
restart script that needs fixing.
$ pkill beam; sleep 10; service openacd start
Let me know if this still occurs.
Jan Vincent Liwanag
Hi Jan,
What about the Crash Report on full.log? Any ideas on where else should I be looking?
As shown by the FS_cli output, I can't connect to the openacd node then comes the hangup.
-
MM
Post by Jan Vincent Liwanag
Hi Melcon,
Problem here basically is that openacd didnt restart right during the
last update. You might have to 'pkill beam' for now. Then do a 'service
openacd start'.
Sent from my iPhone
Not to me. Not sure if it is related. I have attached full.log in debug.
openacd-0.9.5-742.g4c27.x86_64
sipxopenacd-4.6.0-890.ge4ca9.x86_64
2012-11-29 21:38:27.151069 [DEBUG] switch_ivr_play_say.c:1678 done
playing file /var/sipxdata/configserver/phone/acd/audio/welcome-saude.wav
example.com)
2012-11-29 21:38:27.151069 [DEBUG] mod_dptools.c:1281 sofia/
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1541 Creating new
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1462 enter
erlang_outbound_function freeswitch_media_manager:!
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1468 Creating new
listener for session
2012-11-29 21:38:27.151069 [ERR] mod_erlang_event.c:1210 Error
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1504 exit
erlang_outbound_function
2012-11-29 21:38:27.151069 [NOTICE] switch_core_state_machine.c:226
instruction, hanging up.
Also, I have noticed that any changes I have made in the sipXconfig are
not deployed to openacd or even the dialplan for FS(when you change a
Line). I managed to get the settings in place by issuing a Send Profiles on
the server.
Thanks
-
MM
On Thu, Nov 29, 2012 at 6:09 PM, Alan Worstell <
Post by Trevor L Benson
Hello,
The updates as of today has fixed the issue, and call routing and
distribution is functioning as intended!
Thanks,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
Post by Jan Vincent Liwanag
Trevor,
Found out what's causing this. Some freeswitch integration files
turned out to be missing. Fixing this on the next RPM of openacd.
Post by Jan Vincent Liwanag
Jan Vincent Liwanag
On Nov 29, 2012, at 12:19 AM, Alan Worstell <
Post by Trevor L Benson
Post by Melcon Moraes
Do you really have literally {SERVERNAME} on the output or you just
"masked" the server name? You're supposed to have your FQDN in
place.
Post by Jan Vincent Liwanag
Post by Trevor L Benson
Post by Melcon Moraes
-
MM
Hello,
This is just the masked FQDN of our server.
Regards,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
707-703-1050
Post by Jan Vincent Liwanag
Post by Trevor L Benson
_______________________________________________
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List Archive: http://list.sipfoundry.org/archive/sipx-users/
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<full_20121129.log>
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Jan Vincent Liwanag
2012-12-03 23:47:50 UTC
Permalink
Hi Melcon,

No need to reformat, just make sure that the latest openacd is installed.

Can yo do this?

$ ls -1 /lib/openacd/lib/oacd_freeswitch/ebin/ | wc -l
(Or lib64)

There should be 13.

Jan Vincent Liwanag
Post by Melcon Moraes
{error,
{shutdown,
{child,undefined,freeswitch_media_manager,
{cpx_middle_supervisor,start_anon,
[3,5,
{cpx_conf,freeswitch_media_manager,
freeswitch_media_manager,start_link,
[{h323,[]},
{iax2,[]},
{sip,[]},
{dialstring,
"{ignore_early_media=true}sofia/example.com/$1;sipx-noroute=VoiceMail;sipx-userforward=false"}]],
mediamanager_sup,1354569352}]},
temporary,2000,supervisor,
[cpx_middle_supervisor]}}}}
19:15:57.703046 [ERROR] <0.258.0> Crash Report: [[{initial_call,{freeswitch_fetch_handler,-start_link/4-fun-0-,[]}},{pid,<0.258.0>},{registered_name,[]},{error_info,{exit,timeout,[{freeswitch_fetch_handler,-start_link/4-fun-0-,4},{proc_lib,init_p,3}]}},{ancestors,[oacd_freeswitch_sup,<0.235.0>]},{messages,[]},{links,[<0.236.0>]},{dictionary,[]},{trap_exit,false},{status,running},{heap_size,233},{stack_size,24},{reductions,89}],[]]
19:15:57.703126 [ERROR] <0.236.0> Supervisor Report: [{supervisor,{local,oacd_freeswitch_sup}},{errorContext,child_terminated},{reason,timeout},{offender,[{pid,<0.258.0>},{name,freeswitch_fetch_handler},{mfargs,{freeswitch_fetch_handler,start_link,[undefined,[{included_applications,[]}],no_sip_auth,[]]}},{restart_type,permanent},{shutdown,1000},{child_type,worker}]}]
19:16:02.704036 [ERROR] <0.297.0> Crash Report: [[{initial_call,{freeswitch_fetch_handler,-start_link/4-fun-0-,[]}},{pid,<0.297.0>},{registered_name,[]},{error_info,{exit,timeout,[{freeswitch_fetch_handler,-start_link/4-fun-0-,4},{proc_lib,init_p,3}]}},{ancestors,[oacd_freeswitch_sup,<0.235.0>]},{messages,[]},{links,[<0.236.0>]},{dictionary,[]},{trap_exit,false},{status,running},{heap_size,233},{stack_size,24},{reductions,89}],[]]
19:16:02.704102 [ERROR] <0.236.0> Supervisor Report: [{supervisor,{local,oacd_freeswitch_sup}},{errorContext,child_terminated},{reason,timeout},{offender,[{pid,<0.297.0>},{name,freeswitch_fetch_handler},{mfargs,{freeswitch_fetch_handler,start_link,[undefined,[{included_applications,[]}],no_sip_auth,[]]}},{restart_type,permanent},{shutdown,1000},{child_type,worker}]}]
19:16:07.705042 [ERROR] <0.298.0> Crash Report: [[{initial_call,{freeswitch_fetch_handler,-start_link/4-fun-0-,[]}},{pid,<0.298.0>},{registered_name,[]},{error_info,{exit,timeout,[{freeswitch_fetch_handler,-start_link/4-fun-0-,4},{proc_lib,init_p,3}]}},{ancestors,[oacd_freeswitch_sup,<0.235.0>]},{messages,[]},{links,[<0.236.0>]},{dictionary,[]},{trap_exit,false},{status,running},{heap_size,233},{stack_size,24},{reductions,89}],[]]
19:16:07.705107 [ERROR] <0.236.0> Supervisor Report: [{supervisor,{local,oacd_freeswitch_sup}},{errorContext,child_terminated},{reason,timeout},{offender,[{pid,<0.298.0>},{name,freeswitch_fetch_handler},{mfargs,{freeswitch_fetch_handler,start_link,[undefined,[{included_applications,[]}],no_sip_auth,[]]}},{restart_type,permanent},{shutdown,1000},{child_type,worker}]}]
and the lines with Supervisor Report/Crash Reports fills the rest of the file, at 5 seconds interval. This was the first log when I just added the CallCenter role.
Then I started by adding a Client, Line, Agents and nothing gets changed, not even the /etc/sipxpbx/freeswitch/conf/dialplan/sipX_context.xml gets updated with the new line entry.
After that, I tried service sipxecs restart, which created the new entry in FS dialplan but the OpenACD still gets the same errors.
2012-12-03 20:20:00.410965 [DEBUG] mod_erlang_event.c:1468 Creating new listener for session
2012-12-03 20:20:00.410965 [DEBUG] mod_erlang_event.c:1504 exit erlang_outbound_function
Next step would be to reformat the entire disk and start a new install. Any other advices or do you need any more info/logs?
Thanks
-
MM
I already restarted many times, rebooted the server as well. Also, if I simply kill the process and wait a little, it will be spanwed back "automagically". The same error still occours. Didn't tried this time, yet, to remove/re-add the call center role or even a sipxecs-setup --reset-all.
Let me try the kill/start approach one more time.
-
MM
Hi Melcon,
Cause for crash report was exactly what was fixed within the new rpm. You have to manually restart openacd for now though. There's a problem with the restart script that needs fixing.
$ pkill beam; sleep 10; service openacd start
Let me know if this still occurs.
Jan Vincent Liwanag
Post by Melcon Moraes
Hi Jan,
What about the Crash Report on full.log? Any ideas on where else should I be looking?
As shown by the FS_cli output, I can't connect to the openacd node then comes the hangup.
-
MM
Hi Melcon,
Problem here basically is that openacd didnt restart right during the last update. You might have to 'pkill beam' for now. Then do a 'service openacd start'.
Sent from my iPhone
Post by Melcon Moraes
Not to me. Not sure if it is related. I have attached full.log in debug.
openacd-0.9.5-742.g4c27.x86_64
sipxopenacd-4.6.0-890.ge4ca9.x86_64
2012-11-29 21:38:27.151069 [DEBUG] switch_ivr_play_say.c:1678 done playing file /var/sipxdata/configserver/phone/acd/audio/welcome-saude.wav
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1468 Creating new listener for session
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1504 exit erlang_outbound_function
Also, I have noticed that any changes I have made in the sipXconfig are not deployed to openacd or even the dialplan for FS(when you change a Line). I managed to get the settings in place by issuing a Send Profiles on the server.
Thanks
-
MM
Hello,
The updates as of today has fixed the issue, and call routing and
distribution is functioning as intended!
Thanks,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
Post by Jan Vincent Liwanag
Trevor,
Found out what's causing this. Some freeswitch integration files turned out to be missing. Fixing this on the next RPM of openacd.
Jan Vincent Liwanag
Post by Trevor L Benson
Post by Melcon Moraes
Do you really have literally {SERVERNAME} on the output or you just
"masked" the server name? You're supposed to have your FQDN in place.
-
MM
Hello,
This is just the masked FQDN of our server.
Regards,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
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Melcon Moraes
2012-12-04 10:03:43 UTC
Permalink
Hi Jan,

There are 13, all of them dated of Nov 29th.

Just in case, I have the md5 of them:

bbdce9613bbb37b2374153242d4818ac
/lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch.beam
1e117ece5a1aacfd48569a014f607311
/lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_dialer.beam
9f0b093f260027bc2557ff544555c123
/lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_fetch_handler.beam
b745e08ec7a620508c244f729cfa0896
/lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_media.beam
146254f7af7858b16cd8c8077b1d0944
/lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_media_manager.beam
02b59da4eb81b425193a078d6dea7a60
/lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_monitor.beam
3dd6ff3d89575e3d9061d89feeadd3d7
/lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_ring.beam
ca6f18730e5a30414aa903d9cde574d8
/lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_ring_persistent.beam
de48d320077e7775fa7b784a7544d58d
/lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_ring_transient.beam
e0fa3fc5e313d8e88d6f119726f9c31f
/lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_voicemail.beam
e331bb9c67eb2463b71b89068a37c0e6
/lib64/openacd/lib/oacd_freeswitch/ebin/oacd_freeswitch.app
d4ddd31c3a2b4ad2f8439450344f6366
/lib64/openacd/lib/oacd_freeswitch/ebin/oacd_freeswitch_app.beam
51072b6e123c9aa87fb4ccc143b67b17
/lib64/openacd/lib/oacd_freeswitch/ebin/oacd_freeswitch_sup.beam


-
MM
Post by Jan Vincent Liwanag
Hi Melcon,
No need to reformat, just make sure that the latest openacd is installed.
Can yo do this?
$ ls -1 /lib/openacd/lib/oacd_freeswitch/ebin/ | wc -l
(Or lib64)
There should be 13.
Jan Vincent Liwanag
Still a no go. That's really odd. I just tried sipxecs-setup --reset-all
so I started all the configs from scratch and the full.log shows the
for mediamanager_sup
for agent_connection_sup
queue configuration for "default_queue" at <0.238.0>
Freeswitch node undefined has gone down
{error,
{shutdown,
{child,undefined,freeswitch_media_manager,
{cpx_middle_supervisor,start_anon,
[3,5,
{cpx_conf,freeswitch_media_manager,
freeswitch_media_manager,start_link,
[{h323,[]},
{iax2,[]},
{sip,[]},
{dialstring,
"{ignore_early_media=true}sofia/
example.com/$1;sipx-noroute=VoiceMail;sipx-userforward=false"}]],
mediamanager_sup,1354569352}]},
temporary,2000,supervisor,
[cpx_middle_supervisor]}}}}
[{supervisor,{<0.294.0>,cpx_middle_supervisor}},{errorContext,start_error},{reason,{already_started,<0.237.0>}},{offender,[{pid,undefined},{name,freeswitch_media_manager},{mfargs,{freeswitch_media_manager,start_link,[
,[{h323,[]},{iax2,[]},{sip,[]},{dialstring,"{ignore_early_media=true}sofia/
example.com/$1;sipx-noroute=VoiceMail;sipx-userforward=false
"}]]}},{restart_type,permanent},{shutdown,2000},{child_type,worker}]}]
logfile "/var/log/openacd/full.log" from notice to notice
[[{initial_call,{freeswitch_fetch_handler,-start_link/4-fun-0-,[]}},{pid,<0.258.0>},{registered_name,[]},{error_info,{exit,timeout,[{freeswitch_fetch_handler,-start_link/4-fun-0-,4},{proc_lib,init_p,3}]}},{ancestors,[oacd_freeswitch_sup,<0.235.0>]},{messages,[]},{links,[<0.236.0>]},{dictionary,[]},{trap_exit,false},{status,running},{heap_size,233},{stack_size,24},{reductions,89}],[]]
[{supervisor,{local,oacd_freeswitch_sup}},{errorContext,child_terminated},{reason,timeout},{offender,[{pid,<0.258.0>},{name,freeswitch_fetch_handler},{mfargs,{freeswitch_fetch_handler,start_link,[undefined,[{included_applications,[]}],no_sip_auth,[]]}},{restart_type,permanent},{shutdown,1000},{child_type,worker}]}]
[[{initial_call,{freeswitch_fetch_handler,-start_link/4-fun-0-,[]}},{pid,<0.297.0>},{registered_name,[]},{error_info,{exit,timeout,[{freeswitch_fetch_handler,-start_link/4-fun-0-,4},{proc_lib,init_p,3}]}},{ancestors,[oacd_freeswitch_sup,<0.235.0>]},{messages,[]},{links,[<0.236.0>]},{dictionary,[]},{trap_exit,false},{status,running},{heap_size,233},{stack_size,24},{reductions,89}],[]]
[{supervisor,{local,oacd_freeswitch_sup}},{errorContext,child_terminated},{reason,timeout},{offender,[{pid,<0.297.0>},{name,freeswitch_fetch_handler},{mfargs,{freeswitch_fetch_handler,start_link,[undefined,[{included_applications,[]}],no_sip_auth,[]]}},{restart_type,permanent},{shutdown,1000},{child_type,worker}]}]
[[{initial_call,{freeswitch_fetch_handler,-start_link/4-fun-0-,[]}},{pid,<0.298.0>},{registered_name,[]},{error_info,{exit,timeout,[{freeswitch_fetch_handler,-start_link/4-fun-0-,4},{proc_lib,init_p,3}]}},{ancestors,[oacd_freeswitch_sup,<0.235.0>]},{messages,[]},{links,[<0.236.0>]},{dictionary,[]},{trap_exit,false},{status,running},{heap_size,233},{stack_size,24},{reductions,89}],[]]
[{supervisor,{local,oacd_freeswitch_sup}},{errorContext,child_terminated},{reason,timeout},{offender,[{pid,<0.298.0>},{name,freeswitch_fetch_handler},{mfargs,{freeswitch_fetch_handler,start_link,[undefined,[{included_applications,[]}],no_sip_auth,[]]}},{restart_type,permanent},{shutdown,1000},{child_type,worker}]}]
and the lines with Supervisor Report/Crash Reports fills the rest of the
file, at 5 seconds interval. This was the first log when I just added the
CallCenter role.
Then I started by adding a Client, Line, Agents and nothing gets changed,
not even the */etc/sipxpbx/freeswitch/conf/dialplan/sipX_context.xml* gets
updated with the new line entry.
After that, I tried service sipxecs restart, which created the new entry
in FS dialplan but the OpenACD still gets the same errors.
Then I did a "Send Profiles" in System->Servers and all the configs I have
made in sipXconfig were "replicated' to OpenACD. However, the same error
messages keeps filling full.log and whenever a call hits the FS dialplan,
2012-12-03 20:20:00.410965 [DEBUG] mod_erlang_event.c:1468 Creating new
listener for session
2012-12-03 20:20:00.410965 [ERR] mod_erlang_event.c:1210 Error connecting
2012-12-03 20:20:00.410965 [DEBUG] mod_erlang_event.c:1504 exit erlang_outbound_function
Next step would be to reformat the entire disk and start a new install.
Any other advices or do you need any more info/logs?
Thanks
-
MM
Post by Melcon Moraes
I already restarted many times, rebooted the server as well. Also, if I
simply kill the process and wait a little, it will be spanwed back
"automagically". The same error still occours. Didn't tried this time,
yet, to remove/re-add the call center role or even a sipxecs-setup
--reset-all.
Let me try the kill/start approach one more time.
-
MM
Post by Jan Vincent Liwanag
Hi Melcon,
Cause for crash report was exactly what was fixed within the new rpm.
You have to manually restart openacd for now though. There's a problem with
the restart script that needs fixing.
$ pkill beam; sleep 10; service openacd start
Let me know if this still occurs.
Jan Vincent Liwanag
Hi Jan,
What about the Crash Report on full.log? Any ideas on where else should I be looking?
As shown by the FS_cli output, I can't connect to the openacd node then
comes the hangup.
-
MM
On Fri, Nov 30, 2012 at 5:25 AM, Jan Vincent Liwanag <
Post by Jan Vincent Liwanag
Hi Melcon,
Problem here basically is that openacd didnt restart right during the
last update. You might have to 'pkill beam' for now. Then do a 'service
openacd start'.
Sent from my iPhone
Not to me. Not sure if it is related. I have attached full.log in debug.
openacd-0.9.5-742.g4c27.x86_64
sipxopenacd-4.6.0-890.ge4ca9.x86_64
2012-11-29 21:38:27.151069 [DEBUG] switch_ivr_play_say.c:1678 done
playing file /var/sipxdata/configserver/phone/acd/audio/welcome-saude.wav
example.com)
2012-11-29 21:38:27.151069 [DEBUG] mod_dptools.c:1281 sofia/
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1541 Creating new
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1462 enter
erlang_outbound_function freeswitch_media_manager:!
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1468 Creating new
listener for session
2012-11-29 21:38:27.151069 [ERR] mod_erlang_event.c:1210 Error
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1504 exit
erlang_outbound_function
2012-11-29 21:38:27.151069 [NOTICE] switch_core_state_machine.c:226
dialplan instruction, hanging up.
Also, I have noticed that any changes I have made in the sipXconfig are
not deployed to openacd or even the dialplan for FS(when you change a
Line). I managed to get the settings in place by issuing a Send Profiles on
the server.
Thanks
-
MM
On Thu, Nov 29, 2012 at 6:09 PM, Alan Worstell <
Post by Trevor L Benson
Hello,
The updates as of today has fixed the issue, and call routing and
distribution is functioning as intended!
Thanks,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
Post by Jan Vincent Liwanag
Trevor,
Found out what's causing this. Some freeswitch integration files
turned out to be missing. Fixing this on the next RPM of openacd.
Post by Jan Vincent Liwanag
Jan Vincent Liwanag
On Nov 29, 2012, at 12:19 AM, Alan Worstell <
Post by Trevor L Benson
Post by Melcon Moraes
Do you really have literally {SERVERNAME} on the output or you just
"masked" the server name? You're supposed to have your FQDN in
place.
Post by Jan Vincent Liwanag
Post by Trevor L Benson
Post by Melcon Moraes
-
MM
Hello,
This is just the masked FQDN of our server.
Regards,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
707-703-1050
Post by Jan Vincent Liwanag
Post by Trevor L Benson
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Jan Vincent Liwanag
2012-12-04 14:04:23 UTC
Permalink
Hi Melcolm,

That's odd. However, this is a code path issue.

Can you get me the print-out for this one:

$ erl -name test -setcookie ClueCon -noinput -eval "io:format(\"~p~n\", [rpc:call('openacd@`hostname -f`', code, get_path, [])])." -s erlang halt

You should find a line there having the value:
"/lib64/openacd/lib/oacd_freeswitch/ebin"

If not, please send me the entire result.

I wonder if it's only this entry that's affected however.

If it's a test system, you can also *temporarily* symlink ln -s /lib64/openacd/lib/oacd_freeswitch /usr/lib64/erlang/lib/ . Then service stop openacd && sleep 10 && service start openacd

* Sorry about the crazy commands to run. Debugging is muuch better with the version of openacd we're working on. Unfortunately, this isn't making it to 4.6 yet.

Jan Vincent Liwanag
Post by Melcon Moraes
Hi Jan,
There are 13, all of them dated of Nov 29th.
bbdce9613bbb37b2374153242d4818ac /lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch.beam
1e117ece5a1aacfd48569a014f607311 /lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_dialer.beam
9f0b093f260027bc2557ff544555c123 /lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_fetch_handler.beam
b745e08ec7a620508c244f729cfa0896 /lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_media.beam
146254f7af7858b16cd8c8077b1d0944 /lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_media_manager.beam
02b59da4eb81b425193a078d6dea7a60 /lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_monitor.beam
3dd6ff3d89575e3d9061d89feeadd3d7 /lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_ring.beam
ca6f18730e5a30414aa903d9cde574d8 /lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_ring_persistent.beam
de48d320077e7775fa7b784a7544d58d /lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_ring_transient.beam
e0fa3fc5e313d8e88d6f119726f9c31f /lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_voicemail.beam
e331bb9c67eb2463b71b89068a37c0e6 /lib64/openacd/lib/oacd_freeswitch/ebin/oacd_freeswitch.app
d4ddd31c3a2b4ad2f8439450344f6366 /lib64/openacd/lib/oacd_freeswitch/ebin/oacd_freeswitch_app.beam
51072b6e123c9aa87fb4ccc143b67b17 /lib64/openacd/lib/oacd_freeswitch/ebin/oacd_freeswitch_sup.beam
-
MM
Hi Melcon,
No need to reformat, just make sure that the latest openacd is installed.
Can yo do this?
$ ls -1 /lib/openacd/lib/oacd_freeswitch/ebin/ | wc -l
(Or lib64)
There should be 13.
Jan Vincent Liwanag
Post by Melcon Moraes
{error,
{shutdown,
{child,undefined,freeswitch_media_manager,
{cpx_middle_supervisor,start_anon,
[3,5,
{cpx_conf,freeswitch_media_manager,
freeswitch_media_manager,start_link,
[{h323,[]},
{iax2,[]},
{sip,[]},
{dialstring,
"{ignore_early_media=true}sofia/example.com/$1;sipx-noroute=VoiceMail;sipx-userforward=false"}]],
mediamanager_sup,1354569352}]},
temporary,2000,supervisor,
[cpx_middle_supervisor]}}}}
19:15:57.703046 [ERROR] <0.258.0> Crash Report: [[{initial_call,{freeswitch_fetch_handler,-start_link/4-fun-0-,[]}},{pid,<0.258.0>},{registered_name,[]},{error_info,{exit,timeout,[{freeswitch_fetch_handler,-start_link/4-fun-0-,4},{proc_lib,init_p,3}]}},{ancestors,[oacd_freeswitch_sup,<0.235.0>]},{messages,[]},{links,[<0.236.0>]},{dictionary,[]},{trap_exit,false},{status,running},{heap_size,233},{stack_size,24},{reductions,89}],[]]
19:15:57.703126 [ERROR] <0.236.0> Supervisor Report: [{supervisor,{local,oacd_freeswitch_sup}},{errorContext,child_terminated},{reason,timeout},{offender,[{pid,<0.258.0>},{name,freeswitch_fetch_handler},{mfargs,{freeswitch_fetch_handler,start_link,[undefined,[{included_applications,[]}],no_sip_auth,[]]}},{restart_type,permanent},{shutdown,1000},{child_type,worker}]}]
19:16:02.704036 [ERROR] <0.297.0> Crash Report: [[{initial_call,{freeswitch_fetch_handler,-start_link/4-fun-0-,[]}},{pid,<0.297.0>},{registered_name,[]},{error_info,{exit,timeout,[{freeswitch_fetch_handler,-start_link/4-fun-0-,4},{proc_lib,init_p,3}]}},{ancestors,[oacd_freeswitch_sup,<0.235.0>]},{messages,[]},{links,[<0.236.0>]},{dictionary,[]},{trap_exit,false},{status,running},{heap_size,233},{stack_size,24},{reductions,89}],[]]
19:16:02.704102 [ERROR] <0.236.0> Supervisor Report: [{supervisor,{local,oacd_freeswitch_sup}},{errorContext,child_terminated},{reason,timeout},{offender,[{pid,<0.297.0>},{name,freeswitch_fetch_handler},{mfargs,{freeswitch_fetch_handler,start_link,[undefined,[{included_applications,[]}],no_sip_auth,[]]}},{restart_type,permanent},{shutdown,1000},{child_type,worker}]}]
19:16:07.705042 [ERROR] <0.298.0> Crash Report: [[{initial_call,{freeswitch_fetch_handler,-start_link/4-fun-0-,[]}},{pid,<0.298.0>},{registered_name,[]},{error_info,{exit,timeout,[{freeswitch_fetch_handler,-start_link/4-fun-0-,4},{proc_lib,init_p,3}]}},{ancestors,[oacd_freeswitch_sup,<0.235.0>]},{messages,[]},{links,[<0.236.0>]},{dictionary,[]},{trap_exit,false},{status,running},{heap_size,233},{stack_size,24},{reductions,89}],[]]
19:16:07.705107 [ERROR] <0.236.0> Supervisor Report: [{supervisor,{local,oacd_freeswitch_sup}},{errorContext,child_terminated},{reason,timeout},{offender,[{pid,<0.298.0>},{name,freeswitch_fetch_handler},{mfargs,{freeswitch_fetch_handler,start_link,[undefined,[{included_applications,[]}],no_sip_auth,[]]}},{restart_type,permanent},{shutdown,1000},{child_type,worker}]}]
and the lines with Supervisor Report/Crash Reports fills the rest of the file, at 5 seconds interval. This was the first log when I just added the CallCenter role.
Then I started by adding a Client, Line, Agents and nothing gets changed, not even the /etc/sipxpbx/freeswitch/conf/dialplan/sipX_context.xml gets updated with the new line entry.
After that, I tried service sipxecs restart, which created the new entry in FS dialplan but the OpenACD still gets the same errors.
2012-12-03 20:20:00.410965 [DEBUG] mod_erlang_event.c:1468 Creating new listener for session
2012-12-03 20:20:00.410965 [DEBUG] mod_erlang_event.c:1504 exit erlang_outbound_function
Next step would be to reformat the entire disk and start a new install. Any other advices or do you need any more info/logs?
Thanks
-
MM
I already restarted many times, rebooted the server as well. Also, if I simply kill the process and wait a little, it will be spanwed back "automagically". The same error still occours. Didn't tried this time, yet, to remove/re-add the call center role or even a sipxecs-setup --reset-all.
Let me try the kill/start approach one more time.
-
MM
Hi Melcon,
Cause for crash report was exactly what was fixed within the new rpm. You have to manually restart openacd for now though. There's a problem with the restart script that needs fixing.
$ pkill beam; sleep 10; service openacd start
Let me know if this still occurs.
Jan Vincent Liwanag
Post by Melcon Moraes
Hi Jan,
What about the Crash Report on full.log? Any ideas on where else should I be looking?
As shown by the FS_cli output, I can't connect to the openacd node then comes the hangup.
-
MM
Hi Melcon,
Problem here basically is that openacd didnt restart right during the last update. You might have to 'pkill beam' for now. Then do a 'service openacd start'.
Sent from my iPhone
Post by Melcon Moraes
Not to me. Not sure if it is related. I have attached full.log in debug.
openacd-0.9.5-742.g4c27.x86_64
sipxopenacd-4.6.0-890.ge4ca9.x86_64
2012-11-29 21:38:27.151069 [DEBUG] switch_ivr_play_say.c:1678 done playing file /var/sipxdata/configserver/phone/acd/audio/welcome-saude.wav
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1468 Creating new listener for session
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1504 exit erlang_outbound_function
Also, I have noticed that any changes I have made in the sipXconfig are not deployed to openacd or even the dialplan for FS(when you change a Line). I managed to get the settings in place by issuing a Send Profiles on the server.
Thanks
-
MM
Hello,
The updates as of today has fixed the issue, and call routing and
distribution is functioning as intended!
Thanks,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
Post by Jan Vincent Liwanag
Trevor,
Found out what's causing this. Some freeswitch integration files turned out to be missing. Fixing this on the next RPM of openacd.
Jan Vincent Liwanag
Post by Trevor L Benson
Post by Melcon Moraes
Do you really have literally {SERVERNAME} on the output or you just
"masked" the server name? You're supposed to have your FQDN in place.
-
MM
Hello,
This is just the masked FQDN of our server.
Regards,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
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Melcon Moraes
2012-12-04 16:17:35 UTC
Permalink
It is a test system, so I can fool around.

Also, I'm not afraid of crazy commands so, you don't need to worry about it.

You said I should have a line and I have it twice. Is this ok? Check the
output:

[***@sip01 ebin]# erl -name test -setcookie ClueCon -noinput -eval
"io:format(\"~p~n\", [rpc:call('openacd@`hostname -f`', code, get_path,
[])])." -s erlang halt
[".","/usr/lib64/erlang/lib/kernel-2.14.5/ebin",
"/usr/lib64/erlang/lib/stdlib-1.17.5/ebin",
"/lib64/openacd/lib/protobuffs/ebin",
"/lib64/openacd/lib/oacd_freeswitch/ebin",
"/lib64/openacd/lib/oacd_dummy/ebin","/lib64/openacd/lib/netstring/ebin",
"/lib64/openacd/lib/mochiweb/ebin","/lib64/openacd/lib/meck/ebin",
"/lib64/openacd/lib/iconv/ebin","/lib64/openacd/lib/gen_smtp/ebin",
"/lib64/openacd/lib/gen_server_mock/ebin",
"/lib64/openacd/lib/gen_leader/ebin","/lib64/openacd/lib/errd/ebin",
"/lib64/openacd/lib/OpenACD/ebin","/lib64/openacd/lib/protobuffs/ebin",
"/lib64/openacd/lib/oacd_freeswitch/ebin",
"/lib64/openacd/lib/oacd_dummy/ebin","/lib64/openacd/lib/netstring/ebin",
"/lib64/openacd/lib/mochiweb/ebin","/lib64/openacd/lib/meck/ebin",
"/lib64/openacd/lib/iconv/ebin","/lib64/openacd/lib/gen_smtp/ebin",
"/lib64/openacd/lib/gen_server_mock/ebin",
"/lib64/openacd/lib/gen_leader/ebin","/lib64/openacd/lib/errd/ebin",
"/lib64/openacd/lib/OpenACD/ebin","/usr/lib64/erlang/lib/xmerl-1.2.10/ebin",
"/usr/lib64/erlang/lib/wx-0.99/ebin",
"/usr/lib64/erlang/lib/webtool-0.8.9/ebin",
"/usr/lib64/erlang/lib/typer-0.9.2/ebin",
"/usr/lib64/erlang/lib/tv-2.1.4.7/ebin",
"/usr/lib64/erlang/lib/tools-2.6.6.5/ebin",
"/usr/lib64/erlang/lib/toolbar-1.4.2/ebin",
"/usr/lib64/erlang/lib/test_server-3.4.5/ebin",
"/usr/lib64/erlang/lib/syntax_tools-1.6.7.1/ebin",
"/usr/lib64/erlang/lib/ssl-4.1.6/ebin",
"/usr/lib64/erlang/lib/ssh-2.0.8/ebin",
"/usr/lib64/erlang/lib/snmp-4.21.1/ebin",
"/usr/lib64/erlang/lib/sasl-2.1.10/ebin",
"/usr/lib64/erlang/lib/runtime_tools-1.8.6/ebin",
"/usr/lib64/erlang/lib/reltool-0.5.7/ebin",
"/usr/lib64/erlang/lib/public_key-0.13/ebin",
"/usr/lib64/erlang/lib/pman-2.7.1/ebin",
"/usr/lib64/erlang/lib/percept-0.8.6/ebin",
"/usr/lib64/erlang/lib/parsetools-2.0.6/ebin",
"/usr/lib64/erlang/lib/otp_mibs-1.0.6/ebin",
"/usr/lib64/erlang/lib/os_mon-2.2.7/ebin",
"/usr/lib64/erlang/lib/orber-3.6.22/ebin",
"/usr/lib64/erlang/lib/odbc-2.10.11/ebin",
"/usr/lib64/erlang/lib/observer-0.9.10/ebin",
"/usr/lib64/erlang/lib/mnesia-4.5/ebin",
"/usr/lib64/erlang/lib/megaco-3.15.1.1/ebin",
"/usr/lib64/erlang/lib/jinterface-1.5.4",
"/usr/lib64/erlang/lib/inviso-0.6.2/ebin",
"/usr/lib64/erlang/lib/inets-5.7.1/ebin",
"/usr/lib64/erlang/lib/ic-4.2.27/ebin",
"/usr/lib64/erlang/lib/hipe-3.8.1/ebin",
"/usr/lib64/erlang/lib/gs-1.5.14/ebin",
"/usr/lib64/erlang/lib/eunit-2.2.1/ebin",
"/usr/lib64/erlang/lib/et-1.4.4/ebin",
"/usr/lib64/erlang/lib/erts-5.8.5/ebin",
"/usr/lib64/erlang/lib/erlmongo-0.0.9/ebin",
"/usr/lib64/erlang/lib/erl_interface-3.7.5",
"/usr/lib64/erlang/lib/erl_docgen-0.2.6/ebin",
"/usr/lib64/erlang/lib/edoc-0.7.9/ebin",
"/usr/lib64/erlang/lib/docbuilder-0.9.8.11/ebin",
"/usr/lib64/erlang/lib/diameter-0.10/ebin",
"/usr/lib64/erlang/lib/dialyzer-2.4.4/ebin",
"/usr/lib64/erlang/lib/debugger-3.2.6/ebin",
"/usr/lib64/erlang/lib/crypto-2.0.4/ebin",
"/usr/lib64/erlang/lib/cosTransactions-1.2.11/ebin",
"/usr/lib64/erlang/lib/cosTime-1.1.11/ebin",
"/usr/lib64/erlang/lib/cosProperty-1.1.14/ebin",
"/usr/lib64/erlang/lib/cosNotification-1.1.17/ebin",
"/usr/lib64/erlang/lib/cosFileTransfer-1.1.12/ebin",
"/usr/lib64/erlang/lib/cosEventDomain-1.1.11/ebin",
"/usr/lib64/erlang/lib/cosEvent-2.1.11/ebin",
"/usr/lib64/erlang/lib/compiler-4.7.5/ebin",
"/usr/lib64/erlang/lib/common_test-1.5.5/ebin",
"/usr/lib64/erlang/lib/asn1-1.6.18/ebin",
"/usr/lib64/erlang/lib/appmon-2.1.13/ebin",
"/usr/lib64/openacd/plugin.d/sipxplugin/ebin"]


And about the symlink, it didn't work. Same Crashreport in full.log

Thanks for your time.

-
MM
Post by Jan Vincent Liwanag
Hi Melcolm,
That's odd. However, this is a code path issue.
$ erl -name test -setcookie ClueCon -noinput -eval "io:format(\"~p~n\",
"/lib64/openacd/lib/oacd_freeswitch/ebin"
If not, please send me the entire result.
I wonder if it's only this entry that's affected however.
If it's a test system, you can also *temporarily* symlink ln -s
/lib64/openacd/lib/oacd_freeswitch /usr/lib64/erlang/lib/ . Then service
stop openacd && sleep 10 && service start openacd
* Sorry about the crazy commands to run. Debugging is muuch better with
the version of openacd we're working on. Unfortunately, this isn't making
it to 4.6 yet.
Jan Vincent Liwanag
Hi Jan,
There are 13, all of them dated of Nov 29th.
bbdce9613bbb37b2374153242d4818ac
/lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch.beam
1e117ece5a1aacfd48569a014f607311
/lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_dialer.beam
9f0b093f260027bc2557ff544555c123
/lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_fetch_handler.beam
b745e08ec7a620508c244f729cfa0896
/lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_media.beam
146254f7af7858b16cd8c8077b1d0944
/lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_media_manager.beam
02b59da4eb81b425193a078d6dea7a60
/lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_monitor.beam
3dd6ff3d89575e3d9061d89feeadd3d7
/lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_ring.beam
ca6f18730e5a30414aa903d9cde574d8
/lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_ring_persistent.beam
de48d320077e7775fa7b784a7544d58d
/lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_ring_transient.beam
e0fa3fc5e313d8e88d6f119726f9c31f
/lib64/openacd/lib/oacd_freeswitch/ebin/freeswitch_voicemail.beam
e331bb9c67eb2463b71b89068a37c0e6
/lib64/openacd/lib/oacd_freeswitch/ebin/oacd_freeswitch.app
d4ddd31c3a2b4ad2f8439450344f6366
/lib64/openacd/lib/oacd_freeswitch/ebin/oacd_freeswitch_app.beam
51072b6e123c9aa87fb4ccc143b67b17
/lib64/openacd/lib/oacd_freeswitch/ebin/oacd_freeswitch_sup.beam
-
MM
Post by Jan Vincent Liwanag
Hi Melcon,
No need to reformat, just make sure that the latest openacd is installed.
Can yo do this?
$ ls -1 /lib/openacd/lib/oacd_freeswitch/ebin/ | wc -l
(Or lib64)
There should be 13.
Jan Vincent Liwanag
Still a no go. That's really odd. I just tried sipxecs-setup --reset-all
so I started all the configs from scratch and the full.log shows the
for mediamanager_sup
for agent_connection_sup
queue configuration for "default_queue" at <0.238.0>
Freeswitch node undefined has gone down
{error,
{shutdown,
{child,undefined,freeswitch_media_manager,
{cpx_middle_supervisor,start_anon,
[3,5,
{cpx_conf,freeswitch_media_manager,
freeswitch_media_manager,start_link,
[{h323,[]},
{iax2,[]},
{sip,[]},
{dialstring,
"{ignore_early_media=true}sofia/
example.com/$1;sipx-noroute=VoiceMail;sipx-userforward=false"}]],
mediamanager_sup,1354569352}]},
temporary,2000,supervisor,
[cpx_middle_supervisor]}}}}
[{supervisor,{<0.294.0>,cpx_middle_supervisor}},{errorContext,start_error},{reason,{already_started,<0.237.0>}},{offender,[{pid,undefined},{name,freeswitch_media_manager},{mfargs,{freeswitch_media_manager,start_link,[
,[{h323,[]},{iax2,[]},{sip,[]},{dialstring,"{ignore_early_media=true}sofia/
example.com/$1;sipx-noroute=VoiceMail;sipx-userforward=false
"}]]}},{restart_type,permanent},{shutdown,2000},{child_type,worker}]}]
logfile "/var/log/openacd/full.log" from notice to notice
[[{initial_call,{freeswitch_fetch_handler,-start_link/4-fun-0-,[]}},{pid,<0.258.0>},{registered_name,[]},{error_info,{exit,timeout,[{freeswitch_fetch_handler,-start_link/4-fun-0-,4},{proc_lib,init_p,3}]}},{ancestors,[oacd_freeswitch_sup,<0.235.0>]},{messages,[]},{links,[<0.236.0>]},{dictionary,[]},{trap_exit,false},{status,running},{heap_size,233},{stack_size,24},{reductions,89}],[]]
[{supervisor,{local,oacd_freeswitch_sup}},{errorContext,child_terminated},{reason,timeout},{offender,[{pid,<0.258.0>},{name,freeswitch_fetch_handler},{mfargs,{freeswitch_fetch_handler,start_link,[undefined,[{included_applications,[]}],no_sip_auth,[]]}},{restart_type,permanent},{shutdown,1000},{child_type,worker}]}]
[[{initial_call,{freeswitch_fetch_handler,-start_link/4-fun-0-,[]}},{pid,<0.297.0>},{registered_name,[]},{error_info,{exit,timeout,[{freeswitch_fetch_handler,-start_link/4-fun-0-,4},{proc_lib,init_p,3}]}},{ancestors,[oacd_freeswitch_sup,<0.235.0>]},{messages,[]},{links,[<0.236.0>]},{dictionary,[]},{trap_exit,false},{status,running},{heap_size,233},{stack_size,24},{reductions,89}],[]]
[{supervisor,{local,oacd_freeswitch_sup}},{errorContext,child_terminated},{reason,timeout},{offender,[{pid,<0.297.0>},{name,freeswitch_fetch_handler},{mfargs,{freeswitch_fetch_handler,start_link,[undefined,[{included_applications,[]}],no_sip_auth,[]]}},{restart_type,permanent},{shutdown,1000},{child_type,worker}]}]
[[{initial_call,{freeswitch_fetch_handler,-start_link/4-fun-0-,[]}},{pid,<0.298.0>},{registered_name,[]},{error_info,{exit,timeout,[{freeswitch_fetch_handler,-start_link/4-fun-0-,4},{proc_lib,init_p,3}]}},{ancestors,[oacd_freeswitch_sup,<0.235.0>]},{messages,[]},{links,[<0.236.0>]},{dictionary,[]},{trap_exit,false},{status,running},{heap_size,233},{stack_size,24},{reductions,89}],[]]
[{supervisor,{local,oacd_freeswitch_sup}},{errorContext,child_terminated},{reason,timeout},{offender,[{pid,<0.298.0>},{name,freeswitch_fetch_handler},{mfargs,{freeswitch_fetch_handler,start_link,[undefined,[{included_applications,[]}],no_sip_auth,[]]}},{restart_type,permanent},{shutdown,1000},{child_type,worker}]}]
and the lines with Supervisor Report/Crash Reports fills the rest of the
file, at 5 seconds interval. This was the first log when I just added the
CallCenter role.
Then I started by adding a Client, Line, Agents and nothing gets changed,
not even the */etc/sipxpbx/freeswitch/conf/dialplan/sipX_context.xml* gets
updated with the new line entry.
After that, I tried service sipxecs restart, which created the new entry
in FS dialplan but the OpenACD still gets the same errors.
Then I did a "Send Profiles" in System->Servers and all the configs I
have made in sipXconfig were "replicated' to OpenACD. However, the same
error messages keeps filling full.log and whenever a call hits the FS
2012-12-03 20:20:00.410965 [DEBUG] mod_erlang_event.c:1468 Creating new
listener for session
2012-12-03 20:20:00.410965 [ERR] mod_erlang_event.c:1210 Error connecting
2012-12-03 20:20:00.410965 [DEBUG] mod_erlang_event.c:1504 exit erlang_outbound_function
Next step would be to reformat the entire disk and start a new install.
Any other advices or do you need any more info/logs?
Thanks
-
MM
Post by Melcon Moraes
I already restarted many times, rebooted the server as well. Also, if I
simply kill the process and wait a little, it will be spanwed back
"automagically". The same error still occours. Didn't tried this time,
yet, to remove/re-add the call center role or even a sipxecs-setup
--reset-all.
Let me try the kill/start approach one more time.
-
MM
On Fri, Nov 30, 2012 at 2:13 PM, Jan Vincent Liwanag <
Post by Jan Vincent Liwanag
Hi Melcon,
Cause for crash report was exactly what was fixed within the new rpm.
You have to manually restart openacd for now though. There's a problem with
the restart script that needs fixing.
$ pkill beam; sleep 10; service openacd start
Let me know if this still occurs.
Jan Vincent Liwanag
Hi Jan,
What about the Crash Report on full.log? Any ideas on where else should I be looking?
As shown by the FS_cli output, I can't connect to the openacd node then
comes the hangup.
-
MM
On Fri, Nov 30, 2012 at 5:25 AM, Jan Vincent Liwanag <
Post by Jan Vincent Liwanag
Hi Melcon,
Problem here basically is that openacd didnt restart right during the
last update. You might have to 'pkill beam' for now. Then do a 'service
openacd start'.
Sent from my iPhone
Not to me. Not sure if it is related. I have attached full.log in debug.
openacd-0.9.5-742.g4c27.x86_64
sipxopenacd-4.6.0-890.ge4ca9.x86_64
2012-11-29 21:38:27.151069 [DEBUG] switch_ivr_play_say.c:1678 done
playing file /var/sipxdata/configserver/phone/acd/audio/welcome-saude.wav
example.com)
2012-11-29 21:38:27.151069 [DEBUG] mod_dptools.c:1281 sofia/
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1541 Creating
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1462 enter
erlang_outbound_function freeswitch_media_manager:!
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1468 Creating
new listener for session
2012-11-29 21:38:27.151069 [ERR] mod_erlang_event.c:1210 Error
2012-11-29 21:38:27.151069 [DEBUG] mod_erlang_event.c:1504 exit
erlang_outbound_function
2012-11-29 21:38:27.151069 [NOTICE] switch_core_state_machine.c:226
dialplan instruction, hanging up.
Also, I have noticed that any changes I have made in the sipXconfig
are not deployed to openacd or even the dialplan for FS(when you change a
Line). I managed to get the settings in place by issuing a Send Profiles on
the server.
Thanks
-
MM
On Thu, Nov 29, 2012 at 6:09 PM, Alan Worstell <
Post by Trevor L Benson
Hello,
The updates as of today has fixed the issue, and call routing and
distribution is functioning as intended!
Thanks,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
Post by Jan Vincent Liwanag
Trevor,
Found out what's causing this. Some freeswitch integration files
turned out to be missing. Fixing this on the next RPM of openacd.
Post by Jan Vincent Liwanag
Jan Vincent Liwanag
On Nov 29, 2012, at 12:19 AM, Alan Worstell <
Post by Trevor L Benson
Post by Melcon Moraes
Do you really have literally {SERVERNAME} on the output or you
just
Post by Jan Vincent Liwanag
Post by Trevor L Benson
Post by Melcon Moraes
"masked" the server name? You're supposed to have your FQDN in
place.
Post by Jan Vincent Liwanag
Post by Trevor L Benson
Post by Melcon Moraes
-
MM
Hello,
This is just the masked FQDN of our server.
Regards,
Alan Worstell
A1 Networks - Systems Administrator
VTSP, dCAA, LPIC-1, Linux+, CLA, DCTS
(707)570-2021 x204
707-703-1050
Post by Jan Vincent Liwanag
Post by Trevor L Benson
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