Blind Transfer gos to voicemail

[Ken Ridley]

I have polycom 501 phones connected to sipx 4.0
All of the phones, are set up to forward to cell phones after 12 seconds, and ring the cellphone for 60 seconds
Calls are then sent to the cellphone's voicemail

We have discovered that if you blind transfer a call to an extension, instead of ringing the cell phone, the caller is sent to system voicemail
Attended transfers work fine

Is there a setting that I can modify to fix this

Thanks,
Ken Ridley

[Ken Ridley]

FYI: here is the exact Sipx Version sipXecs (4.4.0- 2011-08-14EDT19:47:12 domU-12-31-39-04-D4-A1)

From: sipx-users-***@list.sipfoundry.org [mailto:sipx-users-***@list.sipfoundry.org] On Behalf Of Ken Ridley
Sent: Monday, August 13, 2012 11:56 AM
To: sipx-***@list.sipfoundry.org
Subject: [sipx-users] Blind Transfer gos to voicemail

I have polycom 501 phones connected to sipx 4.0
All of the phones, are set up to forward to cell phones after 12 seconds, and ring the cellphone for 60 seconds
Calls are then sent to the cellphone's voicemail

We have discovered that if you blind transfer a call to an extension, instead of ringing the cell phone, the caller is sent to system voicemail
Attended transfers work fine

Is there a setting that I can modify to fix this

Thanks,
Ken Ridley

[Tony Graziano]

That's a year old you know.

~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: [phone]
sip: ***@voice.myitdepartment.net
Fax: [phone]
~~~~~~~~~~~~~~~~~~
Linked-In Profile:
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~

Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab
2013!

Post by Ken Ridley
FYI: here is the exact Sipx Version sipXecs (4.4.0-
2011-08-14EDT19:47:12 domU-12-31-39-04-D4-A1) ****
** **
*Sent:* Monday, August 13, 2012 11:56 AM
*Subject:* [sipx-users] Blind Transfer gos to voicemail****
** **
I have polycom 501 phones connected to sipx 4.0 ****
All of the phones, are set up to forward to cell phones after 12 seconds,
and ring the cellphone for 60 seconds****
Calls are then sent to the cellphone’s voicemail****
** **
We have discovered that if you blind transfer a call to an extension,
instead of ringing the cell phone, the caller is sent to system voicemail*
***
Attended transfers work fine****
** **
Is there a setting that I can modify to fix this****
** **
*Thanks,*
*Ken Ridley*
** **
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/

[Ken Ridley]

I checked for a new version, but according to the site this is still the latest stable release

http://download.sipfoundry.org/pub/sipXecs/


From: sipx-users-***@list.sipfoundry.org [mailto:sipx-users-***@list.sipfoundry.org] On Behalf Of Tony Graziano
Sent: Monday, August 13, 2012 12:51 PM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Blind Transfer gos to voicemail


That's a year old you know.

~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: [phone]
sip: ***@voice.myitdepartment.net<mailto:***@voice.myitdepartment.net>
Fax: [phone]
~~~~~~~~~~~~~~~~~~
Linked-In Profile:
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~

Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab 2013!
On Aug 13, 2012 3:43 PM, "Ken Ridley" <***@federico.net<mailto:***@federico.net>> wrote:

FYI: here is the exact Sipx Version sipXecs (4.4.0- 2011-08-14EDT19:47:12 domU-12-31-39-04-D4-A1)

From: sipx-users-***@list.sipfoundry.org<mailto:sipx-users-***@list.sipfoundry.org> [mailto:sipx-users-***@list.sipfoundry.org<mailto:sipx-users-***@list.sipfoundry.org>] On Behalf Of Ken Ridley
Sent: Monday, August 13, 2012 11:56 AM
To: sipx-***@list.sipfoundry.org<mailto:sipx-***@list.sipfoundry.org>
Subject: [sipx-users] Blind Transfer gos to voicemail

I have polycom 501 phones connected to sipx 4.0
All of the phones, are set up to forward to cell phones after 12 seconds, and ring the cellphone for 60 seconds
Calls are then sent to the cellphone's voicemail

We have discovered that if you blind transfer a call to an extension, instead of ringing the cell phone, the caller is sent to system voicemail
Attended transfers work fine

Is there a setting that I can modify to fix this

Thanks,
Ken Ridley


_______________________________________________
sipx-users mailing list
sipx-***@list.sipfoundry.org<mailto:sipx-***@list.sipfoundry.org>
List Archive: http://list.sipfoundry.org/archive/sipx-users/

LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: [phone]
sip: ***@voice.myitdepartment.net<mailto:***@voice.myitdepartment.net>

Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net

[Michael Picher]

iso isn't updated all the time... after you install from iso you need to
'yum update'... always...

mike

Post by Ken Ridley
I checked for a new version, but according to the site this is still the
latest stable release****
** **
http://download.sipfoundry.org/pub/sipXecs/****
** **
** **
*Sent:* Monday, August 13, 2012 12:51 PM
*To:* Discussion list for users of sipXecs software
*Subject:* Re: [sipx-users] Blind Transfer gos to voicemail****
** **
That's a year old you know.****
~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: [phone]
Fax: [phone]
~~~~~~~~~~~~~~~~~~
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~****
Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab
2013!****
FYI: here is the exact Sipx Version sipXecs (4.4.0- 2011-08-14EDT19:47:12
domU-12-31-39-04-D4-A1) ****
****
*Sent:* Monday, August 13, 2012 11:56 AM
*Subject:* [sipx-users] Blind Transfer gos to voicemail****
****
I have polycom 501 phones connected to sipx 4.0 ****
All of the phones, are set up to forward to cell phones after 12 seconds,
and ring the cellphone for 60 seconds****
Calls are then sent to the cellphone’s voicemail****
****
We have discovered that if you blind transfer a call to an extension,
instead of ringing the cell phone, the caller is sent to system voicemail*
***
Attended transfers work fine****
****
Is there a setting that I can modify to fix this****
****
*Thanks,*****
*Ken Ridley*****
****
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/****
** **
LAN/Telephony/Security and Control Systems Helpdesk:****
Telephone: [phone]****
** **
Helpdesk Customers: http://myhelp.myitdepartment.net****
Blog: http://blog.myitdepartment.net****
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/

--
Michael Picher, Director of Technical Services
eZuce, Inc.

300 Brickstone Square****

Suite 201****

Andover, MA. 01810
O.978-296-1005 X2015
M.207-956-0262
@mpicher <http://twitter.com/mpicher>
linkedin <http://www.linkedin.com/profile/view?id=35504760&trk=tab_pro>
www.ezuce.com

------------------------------------------------------------------------------------------------------------
There are 10 kinds of people in the world, those who understand binary and
those who don't.

[Ken Ridley]

Thanks, I Just started reading about installing updates

From: sipx-users-***@list.sipfoundry.org [mailto:sipx-users-***@list.sipfoundry.org] On Behalf Of Michael Picher
Sent: Tuesday, August 14, 2012 10:03 AM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Blind Transfer gos to voicemail

iso isn't updated all the time... after you install from iso you need to 'yum update'... always...

mike
On Tue, Aug 14, 2012 at 12:43 PM, Ken Ridley <***@federico.net<mailto:***@federico.net>> wrote:
I checked for a new version, but according to the site this is still the latest stable release

http://download.sipfoundry.org/pub/sipXecs/


From: sipx-users-***@list.sipfoundry.org<mailto:sipx-users-***@list.sipfoundry.org> [mailto:sipx-users-***@list.sipfoundry.org<mailto:sipx-users-***@list.sipfoundry.org>] On Behalf Of Tony Graziano
Sent: Monday, August 13, 2012 12:51 PM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Blind Transfer gos to voicemail


That's a year old you know.

~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: [phone]<tel:[phone]>
sip: ***@voice.myitdepartment.net<mailto:***@voice.myitdepartment.net>
Fax: [phone]<tel:[phone]>
~~~~~~~~~~~~~~~~~~
Linked-In Profile:
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~

Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab 2013!
On Aug 13, 2012 3:43 PM, "Ken Ridley" <***@federico.net<mailto:***@federico.net>> wrote:

FYI: here is the exact Sipx Version sipXecs (4.4.0- 2011-08-14EDT19:47:12 domU-12-31-39-04-D4-A1)

From: sipx-users-***@list.sipfoundry.org<mailto:sipx-users-***@list.sipfoundry.org> [mailto:sipx-users-***@list.sipfoundry.org<mailto:sipx-users-***@list.sipfoundry.org>] On Behalf Of Ken Ridley
Sent: Monday, August 13, 2012 11:56 AM
To: sipx-***@list.sipfoundry.org<mailto:sipx-***@list.sipfoundry.org>
Subject: [sipx-users] Blind Transfer gos to voicemail

I have polycom 501 phones connected to sipx 4.0
All of the phones, are set up to forward to cell phones after 12 seconds, and ring the cellphone for 60 seconds
Calls are then sent to the cellphone's voicemail

We have discovered that if you blind transfer a call to an extension, instead of ringing the cell phone, the caller is sent to system voicemail
Attended transfers work fine

Is there a setting that I can modify to fix this

Thanks,
Ken Ridley


_______________________________________________
sipx-users mailing list
sipx-***@list.sipfoundry.org<mailto:sipx-***@list.sipfoundry.org>
List Archive: http://list.sipfoundry.org/archive/sipx-users/

LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: [phone]<tel:[phone]>
sip: ***@voice.myitdepartment.net<mailto:***@voice.myitdepartment.net>

Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net

_______________________________________________
sipx-users mailing list
sipx-***@list.sipfoundry.org<mailto:sipx-***@list.sipfoundry.org>
List Archive: http://list.sipfoundry.org/archive/sipx-users/



--
Michael Picher, Director of Technical Services
eZuce, Inc.

300 Brickstone Square

Suite 201

Andover, MA. 01810
O.978-296-1005 X2015
M.207-956-0262
@mpicher <http://twitter.com/mpicher>
linkedin<http://www.linkedin.com/profile/view?id=35504760&trk=tab_pro>
www.ezuce.com<http://www.ezuce.com>

------------------------------------------------------------------------------------------------------------
There are 10 kinds of people in the world, those who understand binary and those who don't.

[Ken Ridley]

Ok, The system is updated, and blind transfers are working, but I noticed, that the call, or a connection, remains between MOH, and the phone that transferred the call for over 5 min
The call was transferred to a cell phone, and that call is done, but these calls are still listed in the system
Is this normal?

List of active calls
Jon Smith - 106

~~mh~

~~mh~

8/28/12 4:39 PM

00:00:54

In Progress

Jane Smith - 104

~~mh~

~~mh~

8/28/12 4:37 PM

00:03:03

In Progress

Jon Smith - 106

~~mh~

~~mh~

8/28/12 4:35 PM

00:05:07

In Progress

15593520255

104

5599777055

8/28/12 4:39 PM

00:00:47

In Progress



From: sipx-users-***@list.sipfoundry.org [mailto:sipx-users-***@list.sipfoundry.org] On Behalf Of Tony Graziano
Sent: Monday, August 13, 2012 12:51 PM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Blind Transfer gos to voicemail


That's a year old you know.

~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: [phone]
sip: ***@voice.myitdepartment.net<mailto:***@voice.myitdepartment.net>
Fax: [phone]
~~~~~~~~~~~~~~~~~~
Linked-In Profile:
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~

Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab 2013!
On Aug 13, 2012 3:43 PM, "Ken Ridley" <***@federico.net<mailto:***@federico.net>> wrote:

FYI: here is the exact Sipx Version sipXecs (4.4.0- 2011-08-14EDT19:47:12 domU-12-31-39-04-D4-A1)

From: sipx-users-***@list.sipfoundry.org<mailto:sipx-users-***@list.sipfoundry.org> [mailto:sipx-users-***@list.sipfoundry.org<mailto:sipx-users-***@list.sipfoundry.org>] On Behalf Of Ken Ridley
Sent: Monday, August 13, 2012 11:56 AM
To: sipx-***@list.sipfoundry.org<mailto:sipx-***@list.sipfoundry.org>
Subject: [sipx-users] Blind Transfer gos to voicemail

I have polycom 501 phones connected to sipx 4.0
All of the phones, are set up to forward to cell phones after 12 seconds, and ring the cellphone for 60 seconds
Calls are then sent to the cellphone's voicemail

We have discovered that if you blind transfer a call to an extension, instead of ringing the cell phone, the caller is sent to system voicemail
Attended transfers work fine

Is there a setting that I can modify to fix this

Thanks,
Ken Ridley


_______________________________________________
sipx-users mailing list
sipx-***@list.sipfoundry.org<mailto:sipx-***@list.sipfoundry.org>
List Archive: http://list.sipfoundry.org/archive/sipx-users/

LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: [phone]
sip: ***@voice.myitdepartment.net<mailto:***@voice.myitdepartment.net>

Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net

[Tony Graziano]

I would restart callresolver from CLI to see if it cleans up in cdr.

It looks like the server didn't see a bye at around that time so it is
possible you have an I'll performing switch or network card.

Its all guessing unless you clean up CDR and see if you can repeat the
problem. If you can duplicate get a call trace.
--
~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: [phone]
sip: ***@voice.myitdepartment.net
Fax: [phone]
~~~~~~~~~~~~~~~~~~
Linked-In Profile:
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~

Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab
2013!

Post by Ken Ridley
Ok, The system is updated, and blind transfers are working, but I
noticed, that the call, or a connection, remains between MOH, and the phone
that transferred the call for over 5 min****
The call was transferred to a cell phone, and that call is done, but these
calls are still listed in the system****
Is this normal?****
** **
List of active calls****
Jon Smith - 106 ****
~~mh~ ****
~~mh~ ****
8/28/12 4:39 PM****
00:00:54 ****
In Progress ****
Jane Smith - 104 ****
~~mh~ ****
~~mh~ ****
8/28/12 4:37 PM****
00:03:03 ****
In Progress ****
Jon Smith - 106 ****
~~mh~ ****
~~mh~ ****
8/28/12 4:35 PM****
00:05:07 ****
In Progress ****
15593520255 ****
104 ****
5599777055 ****
8/28/12 4:39 PM****
00:00:47 ****
In Progress ****
** **
** **
*Sent:* Monday, August 13, 2012 12:51 PM
*To:* Discussion list for users of sipXecs software
*Subject:* Re: [sipx-users] Blind Transfer gos to voicemail****
** **
That's a year old you know.****
~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: [phone]
Fax: [phone]
~~~~~~~~~~~~~~~~~~
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~****
Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab
2013!****
FYI: here is the exact Sipx Version sipXecs (4.4.0- 2011-08-14EDT19:47:12
domU-12-31-39-04-D4-A1) ****
****
*Sent:* Monday, August 13, 2012 11:56 AM
*Subject:* [sipx-users] Blind Transfer gos to voicemail****
****
I have polycom 501 phones connected to sipx 4.0 ****
All of the phones, are set up to forward to cell phones after 12 seconds,
and ring the cellphone for 60 seconds****
Calls are then sent to the cellphone’s voicemail****
****
We have discovered that if you blind transfer a call to an extension,
instead of ringing the cell phone, the caller is sent to system voicemail*
***
Attended transfers work fine****
****
Is there a setting that I can modify to fix this****
****
*Thanks,*****
*Ken Ridley*****
****
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/****
** **
LAN/Telephony/Security and Control Systems Helpdesk:****
Telephone: [phone]****
** **
Helpdesk Customers: http://myhelp.myitdepartment.net****
Blog: http://blog.myitdepartment.net****
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/

[Ken Ridley]

Ok, thanks

From: sipx-users-***@list.sipfoundry.org [mailto:sipx-users-***@list.sipfoundry.org] On Behalf Of Tony Graziano
Sent: Tuesday, August 28, 2012 5:46 PM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Blind Transfer gos to voicemail


I would restart callresolver from CLI to see if it cleans up in cdr.

It looks like the server didn't see a bye at around that time so it is possible you have an I'll performing switch or network card.

Its all guessing unless you clean up CDR and see if you can repeat the problem. If you can duplicate get a call trace.

--
~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: [phone]
sip: ***@voice.myitdepartment.net<mailto:***@voice.myitdepartment.net>
Fax: [phone]
~~~~~~~~~~~~~~~~~~
Linked-In Profile:
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~

Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab 2013!
On Aug 28, 2012 8:38 PM, "Ken Ridley" <***@federico.net<mailto:***@federico.net>> wrote:
Ok, The system is updated, and blind transfers are working, but I noticed, that the call, or a connection, remains between MOH, and the phone that transferred the call for over 5 min
The call was transferred to a cell phone, and that call is done, but these calls are still listed in the system
Is this normal?

List of active calls
Jon Smith - 106

~~mh~

~~mh~

8/28/12 4:39 PM

00:00:54

In Progress

Jane Smith - 104

~~mh~

~~mh~

8/28/12 4:37 PM

00:03:03

In Progress

Jon Smith - 106

~~mh~

~~mh~

8/28/12 4:35 PM

00:05:07

In Progress

15593520255

104

5599777055

8/28/12 4:39 PM

00:00:47

In Progress



From: sipx-users-***@list.sipfoundry.org<mailto:sipx-users-***@list.sipfoundry.org> [mailto:sipx-users-***@list.sipfoundry.org<mailto:sipx-users-***@list.sipfoundry.org>] On Behalf Of Tony Graziano
Sent: Monday, August 13, 2012 12:51 PM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Blind Transfer gos to voicemail


That's a year old you know.

~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: [phone]
sip: ***@voice.myitdepartment.net<mailto:***@voice.myitdepartment.net>
Fax: [phone]
~~~~~~~~~~~~~~~~~~
Linked-In Profile:
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~

Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab 2013!
On Aug 13, 2012 3:43 PM, "Ken Ridley" <***@federico.net<mailto:***@federico.net>> wrote:

FYI: here is the exact Sipx Version sipXecs (4.4.0- 2011-08-14EDT19:47:12 domU-12-31-39-04-D4-A1)

From: sipx-users-***@list.sipfoundry.org<mailto:sipx-users-***@list.sipfoundry.org> [mailto:sipx-users-***@list.sipfoundry.org<mailto:sipx-users-***@list.sipfoundry.org>] On Behalf Of Ken Ridley
Sent: Monday, August 13, 2012 11:56 AM
To: sipx-***@list.sipfoundry.org<mailto:sipx-***@list.sipfoundry.org>
Subject: [sipx-users] Blind Transfer gos to voicemail

I have polycom 501 phones connected to sipx 4.0
All of the phones, are set up to forward to cell phones after 12 seconds, and ring the cellphone for 60 seconds
Calls are then sent to the cellphone's voicemail

We have discovered that if you blind transfer a call to an extension, instead of ringing the cell phone, the caller is sent to system voicemail
Attended transfers work fine

Is there a setting that I can modify to fix this

Thanks,
Ken Ridley


_______________________________________________
sipx-users mailing list
sipx-***@list.sipfoundry.org<mailto:sipx-***@list.sipfoundry.org>
List Archive: http://list.sipfoundry.org/archive/sipx-users/

LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: [phone]
sip: ***@voice.myitdepartment.net<mailto:***@voice.myitdepartment.net>

Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net

_______________________________________________
sipx-users mailing list
sipx-***@list.sipfoundry.org<mailto:sipx-***@list.sipfoundry.org>
List Archive: http://list.sipfoundry.org/archive/sipx-users/

LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: [phone]
sip: ***@voice.myitdepartment.net<mailto:***@voice.myitdepartment.net>

Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net