voicemail restore issues

[Todd Hodgen]

I had a server that needed to be rebuilt yesterday with 4.4. I ran a backup
of voicemail and configuration, rebuilt the server, but had an error when
trying to restore the voicemail. Don't have exact error, but it was
complaining the file was too large. And it was big, about 1.2 tb.



Suspect this was the wrong thing to do now, but here is what I did. I
unzipped the gz file to a tar file, and then opened the tar file to a temp
folder. I then created the mailstore folder and copied the voicemails into
it.



So, I got my personal greetings to play in the voicemail boxes, but users
are unable to delete messages in voicemail now. Error in sipstatus.log says
invalid nonce.



I'm thinking of deleting old emails in the mailstore, recreating a new gz
file and trying to restore that smaller file. Anyone see any issues with
this?

[Michael Picher]

i think it's ok to go that route. I've had to do this before as well...

Mike

Post by Todd Hodgen
I had a server that needed to be rebuilt yesterday with 4.4. I ran a
backup of voicemail and configuration, rebuilt the server, but had an error
when trying to restore the voicemail. Don’t have exact error, but it was
complaining the file was too large. And it was big, about 1.2 tb.****
** **
Suspect this was the wrong thing to do now, but here is what I did. I
unzipped the gz file to a tar file, and then opened the tar file to a temp
folder. I then created the mailstore folder and copied the voicemails into
it.****
** **
So, I got my personal greetings to play in the voicemail boxes, but users
are unable to delete messages in voicemail now. Error in sipstatus.log
says invalid nonce.****
** **
I’m thinking of deleting old emails in the mailstore, recreating a new gz
file and trying to restore that smaller file. Anyone see any issues with
this?****
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[Tony Graziano]

It's most likely a permissions issue.

If you make a local backup on the new system then delete the voicemail
archive and move the backup onto it (onboard), you "should" be able to do a
restore from local backup.

Once you "graft" voicemail, the permissions for the folders and files need
to be correct, you can easily match that up against any existing system but
I think if you tested one user it would bear this out as the reason. all
user/group ownership should be sipxchange:sipxchange and folders should be
0755 while files should be 0644.

Post by Todd Hodgen
I had a server that needed to be rebuilt yesterday with 4.4. I ran a
backup of voicemail and configuration, rebuilt the server, but had an error
when trying to restore the voicemail. Don’t have exact error, but it was
complaining the file was too large. And it was big, about 1.2 tb.****
** **
Suspect this was the wrong thing to do now, but here is what I did. I
unzipped the gz file to a tar file, and then opened the tar file to a temp
folder. I then created the mailstore folder and copied the voicemails into
it.****
** **
So, I got my personal greetings to play in the voicemail boxes, but users
are unable to delete messages in voicemail now. Error in sipstatus.log
says invalid nonce.****
** **
I’m thinking of deleting old emails in the mailstore, recreating a new gz
file and trying to restore that smaller file. Anyone see any issues with
this?****
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/

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Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab
2013!
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[Todd Hodgen]

I suspect you are 100% right on that one. I'd dig into it a bit further.
Thanks Tony and Mike.



From: sipx-users-***@list.sipfoundry.org
[mailto:sipx-users-***@list.sipfoundry.org] On Behalf Of Tony Graziano
Sent: Tuesday, October 30, 2012 11:41 AM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] voicemail restore issues



It's most likely a permissions issue.



If you make a local backup on the new system then delete the voicemail
archive and move the backup onto it (onboard), you "should" be able to do a
restore from local backup.



Once you "graft" voicemail, the permissions for the folders and files need
to be correct, you can easily match that up against any existing system but
I think if you tested one user it would bear this out as the reason. all
user/group ownership should be sipxchange:sipxchange and folders should be
0755 while files should be 0644.

On Tue, Oct 30, 2012 at 2:28 PM, Todd Hodgen <***@frontier.com> wrote:

I had a server that needed to be rebuilt yesterday with 4.4. I ran a backup
of voicemail and configuration, rebuilt the server, but had an error when
trying to restore the voicemail. Don't have exact error, but it was
complaining the file was too large. And it was big, about 1.2 tb.



Suspect this was the wrong thing to do now, but here is what I did. I
unzipped the gz file to a tar file, and then opened the tar file to a temp
folder. I then created the mailstore folder and copied the voicemails into
it.



So, I got my personal greetings to play in the voicemail boxes, but users
are unable to delete messages in voicemail now. Error in sipstatus.log says
invalid nonce.



I'm thinking of deleting old emails in the mailstore, recreating a new gz
file and trying to restore that smaller file. Anyone see any issues with
this?


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