Discussion:
Can't retrieve voicemail on 4.6 HA
Jan Fricke
2012-12-03 13:29:11 UTC
Permalink
Hi,

I’ve setup a sipx 4.6 system with two servers. Media Services are running
on the second server. When somebody leaves a message on my mailbox I get
notified by MWI, but can’t retrieve the voicemail.

The systems asks for my pin and when I enter it the voicemail system hangs
up. On the second server I can see following entry in the sipxivr.log



"2012-12-03T13:14:16.418000Z":157:sipXivr:ERR:sipx2.test.local:Thread-29:00000000:sipxivr:"SipXivr::run"

java.lang.NullPointerException

at
org.sipfoundry.commons.userdb.User.isVoicemailPinCorrect(User.java:242)

at
org.sipfoundry.voicemail.VmEslRequestController.login(VmEslRequestController.java:158)

at org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java:65)

at org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:42)

at org.sipfoundry.sipxivr.SipxIvrApp.run(SipxIvrApp.java:31)

at org.sipfoundry.sipxivr.SipXivr.runEslRequest(SipXivr.java:61)

at
org.sipfoundry.sipxivr.eslrequest.EslRequestScopeRunnable.run(EslRequestScopeRunnable.java:24)

at java.lang.Thread.run(Thread.java:679)



Any ideas what’s wrong?



_____________________________
Jan Fricke (B.Sc.)

*IANT -
APPLIED NGN-TECHNOLOGIES

**Turn-Key VoIP/UC Solutions and More...


*Fon: +49 (5331) 6794 0
Fax: +49 (5331) 6794 499
Mail: ***@iant.de
Web: www.iant.de <http://www.iant.de/en/startseite>


IANT is eZuce <http://www.ezuce.com/> Elite Partner for EMEA

IANT is Member of GROUPLINK <http://www.grouplink.de/>
George Niculae
2012-12-03 13:31:25 UTC
Permalink
Post by Jan Fricke
Hi,
I’ve setup a sipx 4.6 system with two servers. Media Services are running
on the second server. When somebody leaves a message on my mailbox I get
notified by MWI, but can’t retrieve the voicemail.
The systems asks for my pin and when I enter it the voicemail system hangs
up. On the second server I can see following entry in the sipxivr.log
"2012-12-03T13:14:16.418000Z":157:sipXivr:ERR:sipx2.test.local:Thread-29:00000000:sipxivr:"SipXivr::run"
java.lang.NullPointerException
at
org.sipfoundry.commons.userdb.User.isVoicemailPinCorrect(User.java:242)
at
org.sipfoundry.voicemail.VmEslRequestController.login(VmEslRequestController.java:158)
at org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java:65)
at org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:42)
at org.sipfoundry.sipxivr.SipxIvrApp.run(SipxIvrApp.java:31)
at org.sipfoundry.sipxivr.SipXivr.runEslRequest(SipXivr.java:61)
at
org.sipfoundry.sipxivr.eslrequest.EslRequestScopeRunnable.run(EslRequestScopeRunnable.java:24)
at java.lang.Thread.run(Thread.java:679)
Any ideas what’s wrong?
Try to send profiles and check again. Do you have any failure in Job status
page?

George
Jan Fricke
2012-12-03 13:47:58 UTC
Permalink
Resent the server profile. All jobs successful. Also tried to move
voicemail service to the first server. Makes no difference. Just the
NullpointerException is now in sipxivr.log on the first server.

George should I send a snapshot? I just don’t want to send it through the
mailing list because it contains data of a customer.





_____________________________
Jan Fricke (B.Sc.)

*IANT -
APPLIED NGN-TECHNOLOGIES

**Turn-Key VoIP/UC Solutions and More...


*Fon: +49 (5331) 6794 0
Fax: +49 (5331) 6794 499
Mail: ***@iant.de
Web: www.iant.de <http://www.iant.de/en/startseite>


IANT is eZuce <http://www.ezuce.com/> Elite Partner for EMEA

IANT is Member of GROUPLINK <http://www.grouplink.de/>



*Von:* sipx-users-***@list.sipfoundry.org [mailto:
sipx-users-***@list.sipfoundry.org] *Im Auftrag von *George Niculae
*Gesendet:* Montag, 3. Dezember 2012 14:31
*An:* Discussion list for users of sipXecs software
*Betreff:* Re: [sipx-users] Can't retrieve voicemail on 4.6 HA



On Mon, Dec 3, 2012 at 3:29 PM, Jan Fricke <***@iant.de> wrote:

Hi,

I’ve setup a sipx 4.6 system with two servers. Media Services are running
on the second server. When somebody leaves a message on my mailbox I get
notified by MWI, but can’t retrieve the voicemail.

The systems asks for my pin and when I enter it the voicemail system hangs
up. On the second server I can see following entry in the sipxivr.log



"2012-12-03T13:14:16.418000Z":157:sipXivr:ERR:sipx2.test.local:Thread-29:00000000:sipxivr:"SipXivr::run"

java.lang.NullPointerException

at
org.sipfoundry.commons.userdb.User.isVoicemailPinCorrect(User.java:242)

at
org.sipfoundry.voicemail.VmEslRequestController.login(VmEslRequestController.java:158)

at org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java:65)

at org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:42)

at org.sipfoundry.sipxivr.SipxIvrApp.run(SipxIvrApp.java:31)

at org.sipfoundry.sipxivr.SipXivr.runEslRequest(SipXivr.java:61)

at
org.sipfoundry.sipxivr.eslrequest.EslRequestScopeRunnable.run(EslRequestScopeRunnable.java:24)

at java.lang.Thread.run(Thread.java:679)



Any ideas what’s wrong?





Try to send profiles and check again. Do you have any failure in Job status
page?



George
Jan Fricke
2012-12-03 14:31:18 UTC
Permalink
Sorry we did not set default pin for the users.

The users were imported from an 4.4 backup and 4.6 can’t reconstruct the
pin from the backup.

We should have set the default pin on the restore page. Newly added users
or users where I changed the pin can retrieve voicemail.





_____________________________
Jan Fricke (B.Sc.)

*IANT -
APPLIED NGN-TECHNOLOGIES

**Turn-Key VoIP/UC Solutions and More...


*Fon: +49 (5331) 6794 0
Fax: +49 (5331) 6794 499
Mail: ***@iant.de
Web: www.iant.de <http://www.iant.de/en/startseite>


IANT is eZuce <http://www.ezuce.com/> Elite Partner for EMEA

IANT is Member of GROUPLINK <http://www.grouplink.de/>



*Von:* sipx-users-***@list.sipfoundry.org [mailto:
sipx-users-***@list.sipfoundry.org] *Im Auftrag von *George Niculae
*Gesendet:* Montag, 3. Dezember 2012 14:31
*An:* Discussion list for users of sipXecs software
*Betreff:* Re: [sipx-users] Can't retrieve voicemail on 4.6 HA



On Mon, Dec 3, 2012 at 3:29 PM, Jan Fricke <***@iant.de> wrote:

Hi,

I’ve setup a sipx 4.6 system with two servers. Media Services are running
on the second server. When somebody leaves a message on my mailbox I get
notified by MWI, but can’t retrieve the voicemail.

The systems asks for my pin and when I enter it the voicemail system hangs
up. On the second server I can see following entry in the sipxivr.log



"2012-12-03T13:14:16.418000Z":157:sipXivr:ERR:sipx2.test.local:Thread-29:00000000:sipxivr:"SipXivr::run"

java.lang.NullPointerException

at
org.sipfoundry.commons.userdb.User.isVoicemailPinCorrect(User.java:242)

at
org.sipfoundry.voicemail.VmEslRequestController.login(VmEslRequestController.java:158)

at org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java:65)

at org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:42)

at org.sipfoundry.sipxivr.SipxIvrApp.run(SipxIvrApp.java:31)

at org.sipfoundry.sipxivr.SipXivr.runEslRequest(SipXivr.java:61)

at
org.sipfoundry.sipxivr.eslrequest.EslRequestScopeRunnable.run(EslRequestScopeRunnable.java:24)

at java.lang.Thread.run(Thread.java:679)



Any ideas what’s wrong?





Try to send profiles and check again. Do you have any failure in Job status
page?



George

Michael Picher
2012-12-03 13:31:43 UTC
Permalink
Jan,

sipXecs does not support voicemail on a second server... only openUC.

It should not be allowed in configuration GUI.

Mike
Post by Jan Fricke
Hi,
I’ve setup a sipx 4.6 system with two servers. Media Services are running
on the second server. When somebody leaves a message on my mailbox I get
notified by MWI, but can’t retrieve the voicemail.
The systems asks for my pin and when I enter it the voicemail system hangs
up. On the second server I can see following entry in the sipxivr.log
"2012-12-03T13:14:16.418000Z":157:sipXivr:ERR:sipx2.test.local:Thread-29:00000000:sipxivr:"SipXivr::run"
java.lang.NullPointerException
at
org.sipfoundry.commons.userdb.User.isVoicemailPinCorrect(User.java:242)
at
org.sipfoundry.voicemail.VmEslRequestController.login(VmEslRequestController.java:158)
at org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java:65)
at org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:42)
at org.sipfoundry.sipxivr.SipxIvrApp.run(SipxIvrApp.java:31)
at org.sipfoundry.sipxivr.SipXivr.runEslRequest(SipXivr.java:61)
at
org.sipfoundry.sipxivr.eslrequest.EslRequestScopeRunnable.run(EslRequestScopeRunnable.java:24)
at java.lang.Thread.run(Thread.java:679)
Any ideas what’s wrong?
_____________________________
Jan Fricke (B.Sc.)
*IANT -
APPLIED NGN-TECHNOLOGIES
**Turn-Key VoIP/UC Solutions and More...
*Fon: +49 (5331) 6794 0
Fax: +49 (5331) 6794 499
Web: www.iant.de <http://www.iant.de/en/startseite>
IANT is eZuce <http://www.ezuce.com/> Elite Partner for EMEA
IANT is Member of GROUPLINK <http://www.grouplink.de/>
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
--
Michael Picher, Director of Technical Services
eZuce, Inc.

300 Brickstone Square****

Suite 201****

Andover, MA. 01810
O.978-296-1005 X2015
M.207-956-0262
@mpicher <http://twitter.com/mpicher>
linkedin <http://www.linkedin.com/profile/view?id=35504760&trk=tab_pro>
www.ezuce.com

------------------------------------------------------------------------------------------------------------
"The best way to predict the future is to invent it." - Alan Kay
Michael Picher
2012-12-03 13:34:54 UTC
Permalink
Sorry, misread this...
Post by Michael Picher
Jan,
sipXecs does not support voicemail on a second server... only openUC.
It should not be allowed in configuration GUI.
Mike
Post by Jan Fricke
Hi,
I’ve setup a sipx 4.6 system with two servers. Media Services are running
on the second server. When somebody leaves a message on my mailbox I get
notified by MWI, but can’t retrieve the voicemail.
The systems asks for my pin and when I enter it the voicemail system
hangs up. On the second server I can see following entry in the sipxivr.log
"2012-12-03T13:14:16.418000Z":157:sipXivr:ERR:sipx2.test.local:Thread-29:00000000:sipxivr:"SipXivr::run"
java.lang.NullPointerException
at
org.sipfoundry.commons.userdb.User.isVoicemailPinCorrect(User.java:242)
at
org.sipfoundry.voicemail.VmEslRequestController.login(VmEslRequestController.java:158)
at org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java:65)
at org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:42)
at org.sipfoundry.sipxivr.SipxIvrApp.run(SipxIvrApp.java:31)
at org.sipfoundry.sipxivr.SipXivr.runEslRequest(SipXivr.java:61)
at
org.sipfoundry.sipxivr.eslrequest.EslRequestScopeRunnable.run(EslRequestScopeRunnable.java:24)
at java.lang.Thread.run(Thread.java:679)
Any ideas what’s wrong?
_____________________________
Jan Fricke (B.Sc.)
*IANT -
APPLIED NGN-TECHNOLOGIES
**Turn-Key VoIP/UC Solutions and More...
*Fon: +49 (5331) 6794 0
Fax: +49 (5331) 6794 499
Web: www.iant.de <http://www.iant.de/en/startseite>
IANT is eZuce <http://www.ezuce.com/> Elite Partner for EMEA
IANT is Member of GROUPLINK <http://www.grouplink.de/>
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
--
Michael Picher, Director of Technical Services
eZuce, Inc.
300 Brickstone Square****
Suite 201****
Andover, MA. 01810
O.978-296-1005 X2015
M.207-956-0262
@mpicher <http://twitter.com/mpicher>
linkedin <http://www.linkedin.com/profile/view?id=35504760&trk=tab_pro>
www.ezuce.com
------------------------------------------------------------------------------------------------------------
"The best way to predict the future is to invent it." - Alan Kay
--
Michael Picher, Director of Technical Services
eZuce, Inc.

300 Brickstone Square****

Suite 201****

Andover, MA. 01810
O.978-296-1005 X2015
M.207-956-0262
@mpicher <http://twitter.com/mpicher>
linkedin <http://www.linkedin.com/profile/view?id=35504760&trk=tab_pro>
www.ezuce.com

------------------------------------------------------------------------------------------------------------
"The best way to predict the future is to invent it." - Alan Kay
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