ACD number in queue

[Sven Evensen]

I know today's sipx 4.4 ACD does not provide this, but will sipx 4.6 with
OpenACD provide the feature that the caller can hear "You are number x in
the queue..."?

Sven
--
*Sven Evensen, Operations Consultant*

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[Tony Graziano]

Not at this time. Have you asked if anyone has implemented this on the
openacd mailing list?

Post by Sven Evensen
I know today's sipx 4.4 ACD does not provide this, but will sipx 4.6 with
OpenACD provide the feature that the caller can hear "You are number x in
the queue..."?
Sven
--
*Sven Evensen, Operations Consultant*
*OnRelay*
Elizabeth House │ 39 York Road, London SE1 7NQ, UK │ [phone]
www.onrelay.com
This electronic message transmission contains information from OnRelay,
Ltd., that may be confidential or privileged. The information is intended
solely for the recipient and use by any other party is not authorised. If
you are not the intended recipient, be aware that any disclosure, copying,
distribution or use of the contents of this information or any attachment,
is prohibited. If you have received this electronic transmission in error,
delete this message, along with any attachments, from your computer.
Registered in England No 04006093 Š Registered Office 1st Floor, 236 Gray's
Inn Road, London WC1X 8HB
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List Archive: http://list.sipfoundry.org/archive/sipx-users/

[Jan Vincent Liwanag]

With just openacd, you can manually create recordings and set it up as media announcements in a recipe where the condition is based on the numer of calls in the queue.
Programatically, it's possible to create a plug-in with a custom action that can perhaps use TTL functionality within freeswitch.

Sent from my iPhone

Not at this time. Have you asked if anyone has implemented this on the openacd mailing list?
I know today's sipx 4.4 ACD does not provide this, but will sipx 4.6 with OpenACD provide the feature that the caller can hear "You are number x in the queue..."?
Sven
--
Sven Evensen, Operations Consultant
OnRelay
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/
Telephone: [phone]
Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net
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[Jan Vincent Liwanag]

*TTS

With just openacd, you can manually create recordings and set it up as
media announcements in a recipe where the condition is based on the numer
of calls in the queue.
Programatically, it's possible to create a plug-in with a custom action
that can perhaps use TTL functionality within freeswitch.
Sent from my iPhone
Not at this time. Have you asked if anyone has implemented this on the
openacd mailing list?

Post by Sven Evensen
I know today's sipx 4.4 ACD does not provide this, but will sipx 4.6 with
OpenACD provide the feature that the caller can hear "You are number x in
the queue..."?
Sven
--
*Sven Evensen, Operations Consultant*
*OnRelay*
Elizabeth House │ 39 York Road, London SE1 7NQ, UK │ [phone]│
This electronic message transmission contains information from OnRelay,
Ltd., that may be confidential or privileged. The information is intended
solely for the recipient and use by any other party is not authorised. If
you are not the intended recipient, be aware that any disclosure, copying,
distribution or use of the contents of this information or any attachment,
is prohibited. If you have received this electronic transmission in error,
delete this message, along with any attachments, from your computer.
Registered in England No 04006093 Š Registered Office 1st Floor, 236 Gray's
Inn Road, London WC1X 8HB
_______________________________________________
sipx-users mailing list
List Archive: http://list.sipfoundry.org/archive/sipx-users/

Telephone: [phone]
Helpdesk Customers: http://myhelp.myitdepartment.**net<http://myhelp.myitdepartment.net>
Blog: http://blog.myitdepartment.net
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