Steve Beaudry
2012-08-29 19:31:00 UTC
Can anyone tell me if they know of a successful implementation of SipXecs utilizing both a High Availablility setup, and the ACD system?
I'm having an issue with our system whereby handset that is registered against the HA server (telecom-2) is unable to get an audio stream from the ACD, which is hosted on the primary server, (telecom-1). Calls from handset registered against the primary server(telecom-1) can call the ACD without issue, and work properly.
We have 418 registered handsets, and a 50% ratio of sets registered on the primary and secondary. All other calling features work without issue (to our knowledge), from handsets registered against either registrar. In fact, it took awhile to narrow down the problem from "intermittent no-audio on calls to the ACD queue" to "calls from handsets registered on the HA server to the ACD Queue have no audio".
I've got packet captures of the calls from three viewpoints:
a. The handset making the call
b. The ACD server (telecom-1)
c. The HA server where the handset is registered (telecom-2)
I'm not going to post packet captures publicly, but have them available if anyone has any ideas.
Cheers,
...Steve...
Stephen Beaudry, Manager
Server, Network and Telecom Infrastructures | Royal Roads University
T 250.391.2600 ext. 4149
2005 Sooke Road, Victoria, BC Canada V9B 5Y2 | royalroads.ca<http://royalroads.ca/>
LIFE.CHANGING
I'm having an issue with our system whereby handset that is registered against the HA server (telecom-2) is unable to get an audio stream from the ACD, which is hosted on the primary server, (telecom-1). Calls from handset registered against the primary server(telecom-1) can call the ACD without issue, and work properly.
We have 418 registered handsets, and a 50% ratio of sets registered on the primary and secondary. All other calling features work without issue (to our knowledge), from handsets registered against either registrar. In fact, it took awhile to narrow down the problem from "intermittent no-audio on calls to the ACD queue" to "calls from handsets registered on the HA server to the ACD Queue have no audio".
I've got packet captures of the calls from three viewpoints:
a. The handset making the call
b. The ACD server (telecom-1)
c. The HA server where the handset is registered (telecom-2)
I'm not going to post packet captures publicly, but have them available if anyone has any ideas.
Cheers,
...Steve...
Stephen Beaudry, Manager
Server, Network and Telecom Infrastructures | Royal Roads University
T 250.391.2600 ext. 4149
2005 Sooke Road, Victoria, BC Canada V9B 5Y2 | royalroads.ca<http://royalroads.ca/>
LIFE.CHANGING