Welcome!
Post a sipx-trace for us to look at.
First, make sure the Proxy and bridge logs are set at info and let the service restart.
From command line rotate the logs
logrotate -f /etc/logrotate.d/sipxchange
Then make a test call.
then from the command prompt use the following command.
sipx-trace -a all-components -o trace.xml 7171111234
replace the last number with the number of the caller that called in. Its best to use the call-id rather than the phone number but thats more work.
Then post the trace.xml for us to look at. It should provide a good first step.
-M
Hey folks,
New user here and could use some sage advice.
Testing out a new install, Sipx 4.4, and as best I can tell, we have
everything configured correctly, agents can log into queues, calls come
in fine through our gateway - Mediant 1000 - as well as outbound but
when a call gets routed to an ACD queue via the autoattendant, it simply
gets dropped/disconnected.
Example:
Support queue. Line = 8300.
Autoattendant 'operator' is set to route calls to extension 8300 upon
pressing '2'.
Dial in and 'operator' answers correctly with the right audio file, I
press '2', get the 'please wait while I transfer your call', and then
the line is dropped.
When I check the cdr, it shows the attempt to route it to the right
extension, but it has a 'failed' as the outcome.
Screen shots of the actual configs are available, I just wasn't sure
what policy on the list is about attachments coming along unannounced.
Any advice greatly appreciated, and thanks in advance!
Arnon