Fax Service Question

[Tommy Laino]

I have SipXecs 4.4 running. The unified messaging is working
fine. All voicemails are delivered to the users email
immediately without any issue. DNS is running and tested
good. I have setup the Fax Extension and the Fax DID. The
Fax DID is a T.38 DID from my SIP trunk provider.

When I check the CDR I see the call completed but the logs
are not showing the email go out. When I look at the maillog
I can see the voicemail delivery going out but I do not see
the fax going out. Its my understanding that the fax should
be delivered to the users email as a TIFF file. Am I missing
something? Shouldn't this work?
--
Tommy Laino
Dome Technologies

[Tony Graziano]

Depending on what patch version you are on this might actually go out as a
PDF file. The user account needs to have the D ID number from the provider
put on their fax account in Unified Messaging. This means you need to
create both a fax box and 50 ID number on the Unified Messaging page for
that user.
On Nov 30, 2012 4:53 PM, "Tommy Laino" <***@gmail.com> wrote:

>
>
> I have SipXecs 4.4 running. The unified messaging is working
> fine. All voicemails are delivered to the users email
> immediately without any issue. DNS is running and tested
> good. I have setup the Fax Extension and the Fax DID. The
> Fax DID is a T.38 DID from my SIP trunk provider.
>
> When I check the CDR I see the call completed but the logs
> are not showing the email go out. When I look at the maillog
> I can see the voicemail delivery going out but I do not see
> the fax going out. Its my understanding that the fax should
> be delivered to the users email as a TIFF file. Am I missing
> something? Shouldn't this work?
> --
> Tommy Laino
> Dome Technologies
> _______________________________________________
> sipx-users mailing list
> sipx-***@list.sipfoundry.org
> List Archive: http://list.sipfoundry.org/archive/sipx-users/
>

--
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: [phone]
sip: ***@voice.myitdepartment.net

Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net

[Tommy Laino]

The user is extension 5011. The fax extension is 6011. The
fax DID is set to the T.38 fax number. What do mean a setup
a fax box? I think I have everything setup the way you are
describing
--
Tommy Laino
Dome Technologies

[Tony Graziano]

The user is 12345 and their unifies messaging has a fax mailbox of 54321
and a fax DID ON THE UNIFIED messaging page of 2223334567. Right?
On Nov 30, 2012 5:33 PM, "Tommy Laino" <***@gmail.com> wrote:

>
>
> The user is extension 5011. The fax extension is 6011. The
> fax DID is set to the T.38 fax number. What do mean a setup
> a fax box? I think I have everything setup the way you are
> describing
> --
> Tommy Laino
> Dome Technologies
> _______________________________________________
> sipx-users mailing list
> sipx-***@list.sipfoundry.org
> List Archive: http://list.sipfoundry.org/archive/sipx-users/
>

--
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: [phone]
sip: ***@voice.myitdepartment.net

Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net

[Todd Hodgen]

Or, User is 12345, and unified messaging has a fax mailbox of
2223334567........



In maillog, for the fax call, what DSN does it provide for the mail forward?
2.0 or something else?



From: sipx-users-***@list.sipfoundry.org
[mailto:sipx-users-***@list.sipfoundry.org] On Behalf Of Tony Graziano
Sent: Friday, November 30, 2012 2:39 PM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Fax Service Question



The user is 12345 and their unifies messaging has a fax mailbox of 54321 and
a fax DID ON THE UNIFIED messaging page of 2223334567. Right?

On Nov 30, 2012 5:33 PM, "Tommy Laino" <***@gmail.com> wrote:



The user is extension 5011. The fax extension is 6011. The
fax DID is set to the T.38 fax number. What do mean a setup
a fax box? I think I have everything setup the way you are
describing
--
Tommy Laino
Dome Technologies
_______________________________________________
sipx-users mailing list
sipx-***@list.sipfoundry.org
List Archive: http://list.sipfoundry.org/archive/sipx-users/



LAN/Telephony/Security and Control Systems Helpdesk:

Telephone: [phone]

sip: ***@voice.myitdepartment.net



Helpdesk Customers: http://myhelp.myitdepartment.net

Blog: http://blog.myitdepartment.net

[Tommy Laino]

That is correct
--
Tommy Laino
Dome Technologies

[Tony Graziano]

I.e.

Faxes don't go to user via paperless unless the DID is on the unified
messaging page of the used account, otherwise you would assume it is
sending to a fxs device which does t.38 (paper, not paperless).
A user can't receive paperless faxes with a did number unless it is entered
on the unified messaging page.
On Nov 30, 2012 5:39 PM, "Tony Graziano" <***@myitdepartment.net>
wrote:

> The user is 12345 and their unifies messaging has a fax mailbox of 54321
> and a fax DID ON THE UNIFIED messaging page of 2223334567. Right?
> On Nov 30, 2012 5:33 PM, "Tommy Laino" <***@gmail.com> wrote:
>
>>
>>
>> The user is extension 5011. The fax extension is 6011. The
>> fax DID is set to the T.38 fax number. What do mean a setup
>> a fax box? I think I have everything setup the way you are
>> describing
>> --
>> Tommy Laino
>> Dome Technologies
>> _______________________________________________
>> sipx-users mailing list
>> sipx-***@list.sipfoundry.org
>> List Archive: http://list.sipfoundry.org/archive/sipx-users/
>>
>

--
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: [phone]
sip: ***@voice.myitdepartment.net

Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net

[Tommy Laino]

The DID is entered on the Unified Messaging page. The call
does complete when I look in the CDR. However, the maillog
is not showing anything for the fax call.
--
Tommy Laino
Dome Technologies

[Todd Hodgen]

You should see something from mail going out. So you are broken somewhere
ahead of that. Are you hearing fax tone when you call it?

Normally, when things are broke, you at least get an email that says 0 pages
received. At least that has been my experience.

-----Original Message-----
From: sipx-users-***@list.sipfoundry.org
[mailto:sipx-users-***@list.sipfoundry.org] On Behalf Of Tommy Laino
Sent: Friday, November 30, 2012 3:02 PM
To: sipx-***@list.sipfoundry.org
Subject: Re: [sipx-users] Fax Service Question



The DID is entered on the Unified Messaging page. The call does complete
when I look in the CDR. However, the maillog is not showing anything for the
fax call.
--
Tommy Laino
Dome Technologies

[Tommy Laino]

Yes I do hear the fax tone and the sending machine says that
the transmission was successful.
--
Tommy Laino
Dome Technologies

[Tony Graziano]

Do a search for the DID number and see if it is in multiple places on the
system.
On Nov 30, 2012 6:21 PM, "Tommy Laino" <***@gmail.com> wrote:

>
>
> Yes I do hear the fax tone and the sending machine says that
> the transmission was successful.
> --
> Tommy Laino
> Dome Technologies
> _______________________________________________
> sipx-users mailing list
> sipx-***@list.sipfoundry.org
> List Archive: http://list.sipfoundry.org/archive/sipx-users/
>

--
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: [phone]
sip: ***@voice.myitdepartment.net

Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net

[Tony Graziano]

And put sipxivr and sipxproxy in debug log Lev, send a fax And inspect the
logs including sipxconfig.to see if there are errors.
On Nov 30, 2012 7:24 PM, "Tony Graziano" <***@myitdepartment.net>
wrote:

> Do a search for the DID number and see if it is in multiple places on the
> system.
> On Nov 30, 2012 6:21 PM, "Tommy Laino" <***@gmail.com> wrote:
>
>>
>>
>> Yes I do hear the fax tone and the sending machine says that
>> the transmission was successful.
>> --
>> Tommy Laino
>> Dome Technologies
>> _______________________________________________
>> sipx-users mailing list
>> sipx-***@list.sipfoundry.org
>> List Archive: http://list.sipfoundry.org/archive/sipx-users/
>>
>

--
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: [phone]
sip: ***@voice.myitdepartment.net

Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net

[Tommy Laino]

Checked the logs. The sipXivr log shows that the Fax failed
because the call dropped prematurely. I searched through the
sipXproxy log and noticed that the incoming fax looked like
it was coming through on port 5060. Im assuming that fax
should use port 5080 like all the other incoming calls. I
will get with my provider to get that resolved. Thanks for
the help
--
Tommy Laino
Dome Technologies

[Tony Graziano]

Realize if the ITSP does not offer t.38 on the initial invite FS will not
find a suitable codec for a fax transaction and off re-invite with t.38.
The provider must support re-invite with sdp if they do not send t.38
initially.

IF t.38 is negotiated and the fax still fails, you will get a "ZERO" page
email with a TIFF attachment (blank). If it is successful you will get the
email as a pdf (assuming you are all patched up).

I have tested against more than a few "t.38 compatible" providers, and
found many struggled with being able to offer guaranteed routes for t.38 in
general, so choose wisely or test thoroughly before you commit.

On Fri, Nov 30, 2012 at 9:40 PM, Tommy Laino <***@gmail.com> wrote:

>
>
> Checked the logs. The sipXivr log shows that the Fax failed
> because the call dropped prematurely. I searched through the
> sipXproxy log and noticed that the incoming fax looked like
> it was coming through on port 5060. Im assuming that fax
> should use port 5080 like all the other incoming calls. I
> will get with my provider to get that resolved. Thanks for
> the help
> --
> Tommy Laino
> Dome Technologies
> _______________________________________________
> sipx-users mailing list
> sipx-***@list.sipfoundry.org
> List Archive: http://list.sipfoundry.org/archive/sipx-users/
>



--
~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: [phone]
sip: ***@voice.myitdepartment.net
Fax: [phone]
~~~~~~~~~~~~~~~~~~
Linked-In Profile:
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~

Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab
2013!
<http://sipxcolab2013.eventbrite.com/?discount=tony2013>

--
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: [phone]
sip: ***@voice.myitdepartment.net

Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net

[m***@mattkeys.net]

I've been looking into buying the Audiocodes MP114 2fxo/2fxs for testing t.38 when I ran across the MP202B with fax over HTTPS (http://www.voipsupply.com/blog/audiocodes-mp-202b-httpsfax-adapter). I'm curious if you (or anyone else reading) have tested the 202B while we're on the topic. My apologies if that's considered thread jacking.

________________________________________
From: sipx-users-***@list.sipfoundry.org [sipx-users-***@list.sipfoundry.org] On Behalf Of Tony Graziano [***@myitdepartment.net]
Sent: Saturday, December 01, 2012 3:43 AM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Fax Service Question

Realize if the ITSP does not offer t.38 on the initial invite FS will not find a suitable codec for a fax transaction and off re-invite with t.38. The provider must support re-invite with sdp if they do not send t.38 initially.

IF t.38 is negotiated and the fax still fails, you will get a "ZERO" page email with a TIFF attachment (blank). If it is successful you will get the email as a pdf (assuming you are all patched up).

I have tested against more than a few "t.38 compatible" providers, and found many struggled with being able to offer guaranteed routes for t.38 in general, so choose wisely or test thoroughly before you commit.

[Michael Picher]

Definitely a hijack... But a good option for a few fax users, just need an
efax account.


On Sat, Dec 1, 2012 at 4:28 AM, ***@mattkeys.net <***@mattkeys.net> wrote:

> I've been looking into buying the Audiocodes MP114 2fxo/2fxs for testing
> t.38 when I ran across the MP202B with fax over HTTPS (
> http://www.voipsupply.com/blog/audiocodes-mp-202b-httpsfax-adapter). I'm
> curious if you (or anyone else reading) have tested the 202B while we're on
> the topic. My apologies if that's considered thread jacking.
>
> ________________________________________
> From: sipx-users-***@list.sipfoundry.org [
> sipx-users-***@list.sipfoundry.org] On Behalf Of Tony Graziano [
> ***@myitdepartment.net]
> Sent: Saturday, December 01, 2012 3:43 AM
> To: Discussion list for users of sipXecs software
> Subject: Re: [sipx-users] Fax Service Question
>
> Realize if the ITSP does not offer t.38 on the initial invite FS will not
> find a suitable codec for a fax transaction and off re-invite with t.38.
> The provider must support re-invite with sdp if they do not send t.38
> initially.
>
> IF t.38 is negotiated and the fax still fails, you will get a "ZERO" page
> email with a TIFF attachment (blank). If it is successful you will get the
> email as a pdf (assuming you are all patched up).
>
> I have tested against more than a few "t.38 compatible" providers, and
> found many struggled with being able to offer guaranteed routes for t.38 in
> general, so choose wisely or test thoroughly before you commit.
>
> _______________________________________________
> sipx-users mailing list
> sipx-***@list.sipfoundry.org
> List Archive: http://list.sipfoundry.org/archive/sipx-users/
>



--
Michael Picher, Director of Technical Services
eZuce, Inc.

300 Brickstone Square****

Suite 201****

Andover, MA. 01810
O.978-296-1005 X2015
M.207-956-0262
@mpicher <http://twitter.com/mpicher>
linkedin <http://www.linkedin.com/profile/view?id=35504760&trk=tab_pro>
www.ezuce.com

------------------------------------------------------------------------------------------------------------
"The best way to predict the future is to invent it." - Alan Kay

[Tony Graziano]

I am not sure it matters. I should probably do a wiki page on this.

I have successfully deployed t.38 with and without siptrunks. With PRI's
and with paper and paperless fax machines behind both trunks and pri's.

Not all sip trunk providers can do t.38. Not all ATA's can do t.38. In my
use cases I put all the ATA's "behind" sipx (trunked or PRI) so that they
register and all CDR is handled and tracked through sipx.

t.38 providers must support reinvite with sdp in order to communicate with
FS on sipx. The Audiocodes MP-202B looks neat, but even with an efax
account the fax machine needs to support https faxing. At least with a
traditional gateway you can use it for phone calls too. Patton Sn4112's are
only 40 dollars more than the 202B. I'm sure AC has a similar price point
on the MP-112's.

One of the more interesting things about that device is that it supports
t.37, so if we decided to build t.37 support into sipxconfig for users in
unified messaging to send faxes (by email), it can potentially be useful.

On Sat, Dec 1, 2012 at 4:36 AM, Michael Picher <***@ezuce.com> wrote:

> Definitely a hijack... But a good option for a few fax users, just need
> an efax account.
>
>
> On Sat, Dec 1, 2012 at 4:28 AM, ***@mattkeys.net <***@mattkeys.net>wrote:
>
>> I've been looking into buying the Audiocodes MP114 2fxo/2fxs for testing
>> t.38 when I ran across the MP202B with fax over HTTPS (
>> http://www.voipsupply.com/blog/audiocodes-mp-202b-httpsfax-adapter). I'm
>> curious if you (or anyone else reading) have tested the 202B while we're on
>> the topic. My apologies if that's considered thread jacking.
>>
>> ________________________________________
>> From: sipx-users-***@list.sipfoundry.org [
>> sipx-users-***@list.sipfoundry.org] On Behalf Of Tony Graziano [
>> ***@myitdepartment.net]
>> Sent: Saturday, December 01, 2012 3:43 AM
>> To: Discussion list for users of sipXecs software
>> Subject: Re: [sipx-users] Fax Service Question
>>
>> Realize if the ITSP does not offer t.38 on the initial invite FS will not
>> find a suitable codec for a fax transaction and off re-invite with t.38.
>> The provider must support re-invite with sdp if they do not send t.38
>> initially.
>>
>> IF t.38 is negotiated and the fax still fails, you will get a "ZERO" page
>> email with a TIFF attachment (blank). If it is successful you will get the
>> email as a pdf (assuming you are all patched up).
>>
>> I have tested against more than a few "t.38 compatible" providers, and
>> found many struggled with being able to offer guaranteed routes for t.38 in
>> general, so choose wisely or test thoroughly before you commit.
>>
>> _______________________________________________
>> sipx-users mailing list
>> sipx-***@list.sipfoundry.org
>> List Archive: http://list.sipfoundry.org/archive/sipx-users/
>>
>
>
>
> --
> Michael Picher, Director of Technical Services
> eZuce, Inc.
>
> 300 Brickstone Square****
>
> Suite 201****
>
> Andover, MA. 01810
> O.978-296-1005 X2015
> M.207-956-0262
> @mpicher <http://twitter.com/mpicher>
> linkedin <http://www.linkedin.com/profile/view?id=35504760&trk=tab_pro>
> www.ezuce.com
>
>
> ------------------------------------------------------------------------------------------------------------
> "The best way to predict the future is to invent it." - Alan Kay
>
>
> _______________________________________________
> sipx-users mailing list
> sipx-***@list.sipfoundry.org
> List Archive: http://list.sipfoundry.org/archive/sipx-users/
>



--
~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: [phone]
sip: ***@voice.myitdepartment.net
Fax: [phone]
~~~~~~~~~~~~~~~~~~
Linked-In Profile:
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~

Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab
2013!
<http://sipxcolab2013.eventbrite.com/?discount=tony2013>

--
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: [phone]
sip: ***@voice.myitdepartment.net

Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net

[Tommy Laino]

Very useful information Tony. FYI I am using Appia for the
SIP trunks.

Matt I have no problem with the hijack. It will probably
save me from starting another thread down the road anyway :)
--
Tommy Laino
Dome Technologies

[Todd Hodgen]

That should work. Alternatively, you can put the did for the fax as the fax
extension number - just one number to deal with then.

When you call the number from another phone, do you hear Fax tones?

-----Original Message-----
From: sipx-users-***@list.sipfoundry.org
[mailto:sipx-users-***@list.sipfoundry.org] On Behalf Of Tommy Laino
Sent: Friday, November 30, 2012 2:34 PM
To: sipx-***@list.sipfoundry.org
Subject: Re: [sipx-users] Fax Service Question



The user is extension 5011. The fax extension is 6011. The fax DID is set to
the T.38 fax number. What do mean a setup a fax box? I think I have
everything setup the way you are describing
--
Tommy Laino
Dome Technologies